Nathan Jensen Email & Phone Number

Costa Mesa, California, United States

Los Angeles, California, United States

• Implemented decay model to improve rating algorithm accuracy by 5%• Created modified version of Elo to adapt rating algorithms to live events• Identified multiple matchmaking bugs and collaborated with engineering to resolve loopholes that decreased the number of extremely profitable users by 7.5%• Revamped LTV model with more usable predictions for the user acquisition team and optimized inference pipeline to make daily predictions• Spearheaded creation of VIP churn model (while leading 2 Data Scientists) to prioritize player support outreach, expected to increase VIP retention by 2.5%• Discovered bug in revenue calculation that added $1.4M to profit

Los Angeles Metropolitan Area

• Collaborated across multiple departments to sync retention efforts, closed 2 ppt gap between internal and external reports• Created architecture and data pipelines to enable single source of truth for all company KPIS, dashboard is regularly review by leadership team• Built retention model in Python that gives 6 ppt lift on identifying customers who are likely to churn• Automated financial figures that get reported to the street, saving days of work each quarter

Los Angeles Metropolitan Area

• Led a team of 3 analysts that remotely collaborated to create an at-risk model 1.3x more accurate than the current process • Managed 4 analysts to conceptualize and create a behavioral customer segmentation model utilizing a data lake and clustering algorithms• Won internal award as part of a cross-functional team that built a renewal support tool which increases retention by 0.25 ppts in pilot states

Los Angeles, California

• Supervised an offshore team of 3 analysts and created an at-risk model 1.3x more powerful than the current process • Initiated business case to fund a call center team who respond to unanswered online questions saving $1.75MM a year• Created machine learning classification model in Python that won first place at the internal annual data mining competition• Managed A/B test of proactive price change communication to a subset of customers that increased retention by 0.5% in the test group, future rollout predicted to increase premium by ~$25MM• Translated key metrics using statistical models built in R to set 2 strategic goal targets for the entire company• Developed multinomial logistic regression model in R to attribute key drivers of relationship NPS, resulted in the creation of companywide goal to improve “ease of doing business” • Led multi-disciplinary team which measured the impact of 33 initiatives projected to improve NPS by 2 points

Washington, District Of Columbia

• Created 7 original dashboards distributed through internal website garnering over 500 monthly views that demonstrated key metrics like changes in profitability, prepayment speeds, and daily acquisitions using SAS, SQL, and Tableau• Modeled retention of customers and analyzed potential swings from changes in market rates in SAS • Lead development of daily analytics which allowed a view of profitability with a lag of 2 days rather than 35 days• Forecasted incoming volume using a transition model in SAS and provided recommendations to the board each quarter• Utilized regressions to attribute changes in profitability in R, crafted story of profitability changes in a monthly memo

Mclean, Virginia

• Independently re-performed default and loss model results for 4 large regional banks using model documentation• Wrote 10 work papers reviewing model methodology, performance monitoring, and model governance• Provided litigation support for 3 fair lending projects which entailed assessing impact to protected classes• Implemented cost-saving programs that increased audit efficiency and saved 8 hours of work per engagement

Master Of Business Administration - Mba, Finance & Technology

Activities and Societies: AnderTech, ASAM, Marketing Association MBA graduate from UCLA Anderson Dean’s List

Master Of Applied Data Science, Data Science

Activities and Societies: Sports Analytics Code Society (Hack-a-thon) Chicago Booth Strategy Games Club My coursework included: Database.

Bachelor Of Science (B.S.), Economics

Activities and Societies: Mentor to local kids, volunteer elementary basketball coach. Graduated second in my class, honor roll every.