Nathan Long Email & Phone Number

Chicago, Il, Us

Highland Park, Illinois, United States

Managed retail inventory, created reports, and analyzed data to improve stock management and sales performance. Handled daily café operations, including making coffee, serving food, maintaining a clean environment, and resolving customer complaints.Managed retail inventory using Shopventory, updating stock levels, processing orders, and ensuring accurate inventory data.Generated and analyzed weekly sales and inventory reports to support management in making data-driven decisions.Assisted in the development of inventory strategies to reduce waste and optimize stock levels.Provided excellent customer service by making specialty coffees, serving food, and handling customer complaints with professionalism.Maintained cleanliness and organization in the front of house, ensuring a welcoming environment for guests.Trained new staff on daily operations and inventory processes to ensure consistency and efficiency.

Englewood, Colorado, United States

In this role, I maintained full accountability for project planning, quotes, installation, and maintenance of surveillance cameras, NVRs, network switches, Cat5/5e/6/6a network cabling, access control hardware, and access control cabling.• Leverage expertise in security products from Avigilon, Verkada, Schlage, HID, ICT, OpenEye, Cisco, Software House, and Mercury to deliver effective and accurate solutions in accordance with customer needs.• Delivered potential technical specifications, pricing, and contract requirements to maintain transparency and client expectations.• Authored engineering documentation for continuous regulatory compliance.

Boulder

In this role, I maintained and updated MySQL databases and connections to Power BI and Tableau, delivering real-time data visualization and trend analysis dashboards to key stakeholders. I also administered technical support for Salesforce/CRM teams, as needed.• Used Python, SQL, and other programming languages to gather and analyze large data sets.• Conducted testing to ensure consistency and data integrity.• Translated current BI and trend data into actionable recommendations for improvement.• Created intelligence tools and systems, including design of databases and outputs.

Here, I maintained full accountability for data analyst and business intelligence, including database management, systems development, and providing technical support for cross-functional teams.• Processed Cico VoIP phone data to identify and address all call center trends.• Ensured 90% customer satisfaction throughout the service center through leveraging data insights through ServiceNow case management system.• Liaised with cross-functional teams to identify and address issues. • Curated and presented reporting for stakeholder decision-making and process improvement initiatives

In this role, I responded to customer complaints and issues based on internal policies, procedures, and best practices. I also managed full life-cycle of information technology projects from scheduling to final reporting.• Supported full range of network hardware and operating systems in the customer base.• Delivered comprehensive reporting of installation activity, site-specific information, and access to technical contacts.• Set up equipment for employee use, performing and ensuring installation of hardware and software components.• Maintained 98% customer satisfaction rating across 1,000+ customers.• Nominated as 2013 Student-Employee of the Year.