Nathan Owens Email & Phone Number

4 South Main St Dayton, Oh 45402

Dayton, Ohio Area

Responsible for researching and analyzing rider trends to identify niche audiences to increase ridership through marketing. Develops, analyzes and reports ridership and statistical data. Responsible for developing promotional and other special community marketing programs aimed to increase ridership. • Researches and analyzes pertinent ridership and financial data and makes recommendations/reports based on research findings.• Provides public education and training through outreach programs and presentations. • Develops tools (surveys, focus groups, public forms, etc.) to measure customer satisfaction for current and potential riders.• Assists the Grants Administrator in the preparation of local, federal, state and other grant applications as it relates to enhancing and increasing ridership and or customer service.• Conceptualizes and identifies new ridership opportunities. • Completes monthly, quarterly and annual ridership reports using SPX Genfare software (formally known as GFI Genfare). • Promotes and markets the RTA system through speaking engagements, events and media promotions.• Provides updates and content for agency's Social Media Networks (facebook.com/iriderta and twitter.com/GDRTA). Develops social media campaigns and contests aimed at increasing brand awareness. • Secures promotional items for agency marketing initiatives. Completes requisitions and obtains multiple quotes in order to purchase items using purchase orders.• Speaks to local groups, area universities, agencies and organizations about RTA services and programs. Provides educational presentations and training sessions. • Develops marketing strategies to increase ridership and sales of RTA tokens and passes.

Beavercreek, Oh

* Awarded Certificate of Achievement for aggressively minimizing inventory losses to less than 1%.* Led entire District by improving receivables efficiency and far surpassed company and department objectives.* Implemented new organizational system to facilitate streamlined store merchandising, reducing total hours worked by more than 80 hours monthly. * Consistently achieved highest performance level of “Exceeds Standards” in annual performance reviews. * Trained new hires in shipping and receiving standards and procedures

Xenia, Oh

* Created and administered Benchmark Survey of rider satisfaction..* Worked closely with the Miami Valley Regional Planning Commission to research and gather Greene County census data for the strategic planning process, using Microsoft Excel and Word.* Performed system origin-destination patterns (O/D) for the implementation of new Flex Route in Fairborn, Ohio.

Orlando, Florida Area

* Developed outstanding communication and interpersonal skills through heavy interaction with the public as a riverboat captain.* Attended and participated in seven professional development seminars within a world class entertainment company.