Nathan Phang Email & Phone Number

West Sacramento, California, United States

Sacramento, California, United States

• Implemented New Customer Retention program leading to an 85% customer retention for the second visit, and 70% retention for the third time.
• Designed and implemented Happy Hour Menu, increasing sales up to 200% during off peak hours.
• Managed all Social Media platforms for media presence, advertising, and customer service.
• Established a streamlined process in day-to-day operation that increased efficiency in food preparation and decreased wait times by 25-30%.
• Organized and facilitated weekly meetings to ensure mutual understanding of sales goals and promotions amongst all levels of the establishment.
• Established and maintains relations with various California State University, Sacramento clubs and groups to drive revenue by hosting fundraisers, caterings, and promotional deals

Folsom, California, United States

• Oversee the Amazon account in a lead capacity to streamline all purchase orders to ensure fulfillment of products, resulting in a 450% increase in sales in the 2020 fiscal year.
• Act as a liaison to potential buyers to establish long term business relationships that generated new business ventures increasing annual sales by $1 million.
• Analyzed production data utilized in procurement to ensure that inventory levels were sufficient to fulfill future orders.
• Created a cost-benefit analysis on business advertising to establish risk factors resulting in the continuation of advertising for nine products.
• Created a cost-benefit analysis on all product SKUs to establish risk factors resulting in discontinuation of two product SKUs.
• Managed the office warehouse to ensure quality control of imported and exported goods and services.

Sacramento, California, United States

• Provided quality customer service leading to the establishment’s highest customer retention rate and highest average sales per person.
• Oversee procurement of goods to ensure product followed food Health and Safety regulations.
• Addressed inadequate inventory levels by researching and implementing an inventory pars spreadsheet to ensure sufficient product.
• Prepare all required paperwork including payroll and schedules in an organized and timely manner.
• Assisted in all positions of the restaurant where needed to ensure a timely and high quality delivery of food and service to customers.
• Handled the creative aspect in the launch and marketing of new restaurant items.