Response Line Representative
Conseco Financial Services Corporation
Rapid City, South Dakota, United States
First line response to IT issues in a 6000+ member corporationConducted friendly customer service while opening trouble ticket, resolution of problem either verbally or through remote assistance, forwarded higher echelon issues to Network Administrators.Delivered the highest resolved ticket count with most satisfied customers for two years in fast-paced, high stress environment.Consulted with Network Administrators regarding network issues, integrating new technology, and Y2K transition in 2500+ employee campus.