• Project management for SD DLR, DMV, DOC, DPW and more.• Identified security vulnerabilities, performed risk assessments with analysis and recommendations.• Generated security hazard/vulnerability reports for critical Agency systems.

• Supported Law Enforcement initiatives by reviewing driver records, analyzing criminal records, and comparing licenses to items and vehicles in possession.• Respond to emergency phone calls by recording pertinent details and relaying they to the appropriate authorities.• Liaised with Municipal, State, and Federal Law Enforcement for routine and emergency operations.• Coordinated emergency response efforts by providing:o Complex multi-agency situational awareness briefs.o Real-time coordination of resources and status updates.o Submitted real-time resource requests for field personnel.o Maintain discretion and demeanor during crucial events.

Advising people as to how best to fulfill their needs at the best possible price.

• Assist in creating and facilitating training as it pertains to JNO to include reviewing JNO execution processes, drafting/updating course content, and delivering JNO training:• Update content for the CROR1101 NSAH JNO course, to include lesson plans, slides, handbooks, handouts, briefers, and training materials• Review, update, and advise the Government regarding JNO planning and execution processes

Test proctor and Learning Management system administrator operating in an organization with global reach.Ensure timely training/testing of personnel to comply with organization requirements.

• Assisted Language Office Executive in preparing briefings, arranging executive meetings, and presenting reports to National audiences.• Analyzed and researched Director-level papers for trend analysis and preparation of Language curriculum for Global operations.

• Managed the covert collection, translation, analysis, and reporting of foreign signals intelligence intercepts for actionable briefs.• Briefed National decision makers regarding target organization capabilities, preparation, and location.• Analyze data from multiple sources to draft actionable intelligence reports.• Supported rotational staff with recruiting, performance review, and On-the-Job-Training.• Trained subordinate personnel to work as a team, and in leadership positions.• Highly developed disaster management and communication skills.• Emergency response expert. • Drug abuse prevention Non-Commissioned Officer (NCO).

First line response to IT issues in a 6000+ member corporationConducted friendly customer service while opening trouble ticket, resolution of problem either verbally or through remote assistance, forwarded higher echelon issues to Network Administrators.Delivered the highest resolved ticket count with most satisfied customers for two years in fast-paced, high stress environment.Consulted with Network Administrators regarding network issues, integrating new technology, and Y2K transition in 2500+ employee campus.