Nathan Gould Email & Phone Number

The Client Support Analyst supports the Manager, Client Support with the help desk administration for MercuryGate customers. This role assists with critical production events and performs technical support and queue management for customers. This role serves customers 24 hours a day, 365 days a year

Assisted with reliability testing of medication dispensing hardware (spencer™).

Winston Salem, North Carolina

Create, update, and manage client work environments via implementation of digital medical trial forms. Configure testing environments for customer and internal use. Test, configure, and manage internal implementation of product system upgrades. Closely work with Quality Control team to create, update, and manage internal processes. Perform Tier 1, 2 and 3.

North Carolina; Kuwait; Afghanistan

The senior technician: Installs, configures, operates, aligns, conducts performance tests and performs unit and direct support maintenance on tactical satellite communications equipment and associated devices. Conducts stressed and unstressed network operations. Perform operations and maintenance and quality control tests on U.S. Army’s Joint Network Node.