•Serves as the fiscal compliance officer, ensuring allocated funds usage follows federal and state guidelines, statutory requirements and local rules.•Creates, implements and manages budgets while monitoring budgets for cost effectiveness and efficiency.•Analyzes spending and performs accountability functions, including supervision of fiscal staff in accounts payable and accounts receivable responsibilities.•Oversees collection of resident fees and ensures lawful expenditures of fees.•Reviews financial records for propriety and ensures legal compliance with related regulatory agencies.•Implemented electronic storage of fiscal related documents compliant with agency policies and state and local regulatory bureaus.•Created a paperless procedure for procurement requests while streamlining an electronic signature approval process

• Manage & assist in development of team members to build a culture of accountability and ownership while identifying skills and knowledge needed to reach maximum effectiveness • Collaborate with Business Technology and Business areas to architect enhancements to application functionality to drive streamlined and effective business processes.• Evaluate business requirements to support application productivity and compliance for management of inventory control for collection recovery efforts.• Create and maintain process mapping using Visio, IBM Blueworks Live and Lucid Chart for system workflows that support business processes

• Interact and collaborate with stakeholders on key product considerations and align with product vision, features, and roadmap• Identify functional and non-functional product requirements while owning definition of MVP and features/user stories for delivery product roadmap• Responsible for building product backlog through ongoing meetings with the product teams and for prioritization of the backlog items• Partner with business technology to create technical features that are required to continuously optimize system components and infrastructure• Dedicated to building a culture of accountability and ownership by empowering the product teams to make decisions in the teams’ ability to self-organize and self-manage to the work needed and assigned• Recipient of 2022 Stock Excellence Award for hard work and contributions and potential to positively impact the business to drive Discover’s continued success

• Collect and evaluate business requirements to support Debt Manager application productivity and compliance for management of inventory control for collection recovery efforts• Collaborate with Business Technology and Business areas to architect enhancements to application functionality to drive efficient and effective business processes• Instrumental in creation and maintenance of process mapping for system workflows that support business processes and lessen procedural gaps• Active in team adoption of Jira software to manage workflow of business requests for capacity planning and transparency with stakeholders• Recipient of multiple Bravo recognitions for commitment to preparation, organization, knowledge sharing and implementation of various initiatives

• Gathered and analyzed business requirements to support delivery of workflow automation that increased productivity and consistency for management of absence claims• Translated business requirements into higher conceptual design while ensuring program met performance, usability, scalability, and functional requirements• Technical reviews with IT for translation of business requirements into epics, features, and stories to facilitate decomposition and estimation of development and QA work for iteration planning• Process mapping for application workflows, training guides and new client setup guides with Best Practice & Compliance oversight

• Steered successful deployment of Salesforce.com across multiple departments (Retail Sales, Ecommerce, Demand Planning, CSO, Sales Planning) to support sales growth and to improve operational processes• Drove requirements gathering, app development, implementation and ongoing maintenance of store visit recording and reporting tool that increased sales and visibility to management• Created Salesforce.com instructional documentation and facilitated classroom, online and in-field training and onboarding• Managed changes to baseline requirements through effective application of change control processes and tools

• Successfully scoped and managed project efforts for procurement, customization, and roll-out of new laptops to Field Sales force of over 1000 employees to meet growing technology needs• Managed project deliverables, business requirements and resource allocation across internal departments and vendors to coordinate successful installation of application tool to increase efficiency in analysis of Point of Sale data received by WalMart• Provided system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems