Nathan Soule-Pierce Email & Phone Number

Minnetonka, Minnesota, United States

- Developed and helped architect a new data warehouse for the IT Service Desk team.- Used data to identify and mitigate roadblocks in a major IT initiative, enabling a successful launch for over 10,000 users.- Designed and built reports on large data sets using SAP BusinessObjects and Power BI.- Responsible for extracting, parsing, and consolidating data.

- Highly effective at diagnosing, troubleshooting, and resolving complex hardware, software, and connectivity issues with an over 80% average first call resolution rate.- Wrote technical knowledgebase articles.

Greater Minneapolis-St. Paul Area

- Explained complex concepts in simple terms to promote understanding and problem-solving skills- Built relationships with mathematics students

- Negotiated and reduced delinquency while providing a high level of customer care in a fast-paced, high-volume environment. - Quickly learned and maintained a working knowledge of applicable laws and regulations and ensure strict compliance.- Provided effective first-level customer support.

Brooklyn Park Community Activity Center

- Operated and maintained a Zamboni to resurface an ice rink- Completed detailed event setup- Optimized interior and exterior cleaning practices

Many Point Scout Camp

- Managed 6 staff members; including lifeguard certification, and watercraft training.- Maintained a varied fleet of motorized and non-motorized watercraft.- Developed and oversaw complex aquatic programming.- Revised and enforced safety protocols.

Brimhall Elementary School

- Facilitated before and after school programming including lesson planning, discipline, mentoring and leading field trips.

Many Point Scout Camp

- Designed and facilitated overnight themed programs for 90-100 scouts weekly. - Mentored youth scouts including lifeguarding, aquatic supervision, food preparation, conflict mediation, comforting homesick scouts, maintaining equipment and first aid.