Nathan Randall Email & Phone Number

Asheville, NC, US

Purchase, NY, US

IAM automation engineering with Workday, Azure, OneLogin, Jenkins, PowerShell, and so so much more.

Detroit, MI, US

• Architected and engineered patch management workflows for high-risk devices, and presented completed solution to corporate VIPs
• Learned Mobile Device Management using AirWatch (Workspace ONE UEM) in-flight, began migration to InTune, and trained coworker to take the role of administering both
• Increased worker efficiency and accuracy by creating and maintaining IT workflow automation and scripting in PowerShell, Flow/PowerAutomate, and several other platforms
• Reengineered patch deployment processes in SCCM for 36k endpoints, increasing security and compliance
• Packaged in-house and vendor applications with AdminStudio, deploying to endpoints via SCCM with outstanding success rates
• Acted as Tier 3 support for desktop technicians and corporate file shares

Jackson, MI, US

• Provided PowerShell scripting and automation for HR/AD synchronization, server patch management, file server maintenance, and one-off solutions
• Added full DBA (MS SQL) services alongside existing position for two years in an interim role, adding new servers and clusters, patching existing clusters, migrating and adding new databases, and reengineering indexes.
• Synthesized technology solutions, drawing from disparate platforms and teams to increase efficiency, automate tasks, and integrate data
• Acted as collaborative hub to facilitate team troubleshooting, systems design, and effective end-user communication
• Managed operations, updates, installation, and upgrades to Windows Servers, Active Directory, DFS and other file shares, and SCCM
• Acted as Backup Exchange administrator and scripted mailbox migrations

Spring Arbor, MI, US

• Provided Windows Server, Active Directory, Exchange, and MS SQL engineering and administration for students, professors, and staff
• Engineered and administered OS deployment, software and patch deployment, virus and malware protection, and lockdown for 800 endpoints and 40 servers
• Created scripts for Tier 1 support using PowerShell and VBScript, increasing accuracy and efficiency while reducing escalations
• Championed a cultural change toward a collaborative IT support environment, boosting departmental cooperation and customer satisfaction
• Increased reliability and decreased cost across multiple services
• Trained and mentored student workers, interns, and IT students

Jackson, Michigan, US

• Provided Tier 1 and 2 endpoint support for Fortune 500 company
• Troubleshot OS, application, and network issues
• Wrote and updated documentation on existing and new software, issues, and processes

• Provided phone-based Tier 1 and 2 network and OS support for employees and contractors of Microsoft corporate offices
• Executed real-time troubleshooting after internal releases of private beta software and networking in a production environment
• Wrote multiple troubleshooting templates for undocumented beta technologies
• Achieved award winning satisfaction rates by managing expectations of callers in a high-demand corporate culture

• Frequently created makeshift one-off, zero budget solutions for under resourced non-profit headquarters with disparate international staff
• Administered Novell directory and network
• Provided Tier II network and desktop support
• Aided aging client base in adopting new technologies and workflows