Nathan Stealey Email & Phone Number

• Utilising my skills in data and analytics to create productivity reports to the department, delivery leads and senior management.• Proactively looking at ways to develop and improve the departments processes, delivered using trial and implementation.• Participating in strategic planning to deliver beneficial changes to the department including looking at risks, analysis and benefits.• Providing Management support by covering duties and ensuring the team are working to targets and workflow is consistently covered.• Delivering training to new and existing staff from training the core role, to new processes.• Taking additional tasks such as interviewing potential candidates, working on projects which has helped to gain exposure to various areas of the business.• End-to-end order management that meets the customer needs in a timely, informative and efficient manner.• Manage customer and stakeholder expectations through regular reporting and communication.• Identify and manage dependencies which may affect the success of deliveries.• Meet reporting requirements including provision of information to all appropriate parties.• Deliver B2B product orders to the agreed success criteria and SLAs.• Prioritising workload and ensuring the use of the business best practice and standards are adhered to.

Alderley Edge, Cheshire, United Kingdom

Wythenshawe

• Producing daily, weekly and monthly MI reports and analysis to stakeholders and senior management on all operational levels using Microsoft Excel, SQL, Query/Script writing and stored procedures.• Supporting the collections team with queries, technical issues and set up of new users into the platform.• Contact center operations support – overseeing the performance delivery in a department of 40 FTE• Strategy planning & Project Management• Create & maintaining strong business working relationships with stakeholders and suppliers• Attend weekly meetings with Call Centre Manager, Team Managers & Head of Department to discuss current objectives, forecasted targets & staff levels for the department• Evaluate, analyse and improve the divisions operations using trial and implementation• Support the delivery of presentations to senior managers with formal strategy proposals, highlighting and selling the key benefits to the business

Wythenshawe

• Consumer account management handling accounts that are in arrears in excess of 3 months• Account ownership, complaints handling, and customer focus• Engaging into discussions and negotiation for a payment resolution• Retaining the customer’s account from voluntary disconnection or non-pay disconnection• KPI driven aiming to achieve multiple monthly targets• Attained seconded Team Leader associate position providing support to the Manager and in absence coving all duties and management of staff.