Nathan Hunter Email & Phone Number

Denver, Colorado

As Manager of Content Operations, I collaborate with our Product/Tech teams, and our DSP (Digital Service Provider) partners including Spotify, Apple Music, Amazon, Pandora and others, to ensure the successful flow of content from our clients to our DSP network. My day-to-day responsibilities include managing content deliveries to Symphonic’s DSP network, troubleshooting any failures, and maintaining our relationships with existing DSP partners. I work to grow the DSP network by on-boarding new DSP partners and improving the quality of our deliveries.

Denver, Colorado

The Content Operations Coordinator is responsible for receiving, processing, packaging, and ensuring general quality control of all content coming from direct labels and aggregation partners.Validate, process, organize and report all incoming content to Beatport Label Managers. Troubleshoot and ensure quality of all ingested content including content for merchandising purposes (i.e. artist photos for charts)Approve deliveries for encoding to the Beatport system tools.Work directly with labels to fix metadata issues. Ensure metadata can be ingested properly and communicate directly with labels when it cannot.Prepare encoding reports of all ingested content to Label Managers.Prepare and communicate error reports to labels.Communicate with Content Merchandisers about expected releases and catalog.Baseware Distribution:Organize & report all delivered content to Baseware Label Managers.Validate Baseware releases conform to specifications (i.e proper file type, wav bit & sample rate, properly scaled artwork, no missing files, properly formed XML files, etc.)Process Baseware XML files to conform to Beatport schema utilizing scripts and outlined demarcation processIngest Baseware releases into FUGA via FTPDeliver Baseware releases via FUGA to Beatport and all other relevant DSPs as outlined *Set Beatport Exclusives, iTunes Exclusives & Spotify Exclusives as directed*Maintain high & accurate FTS scores with iTunes to have “Direct To Live” delivery*Set custom pricing for iTunes, Amazon, etc.*Set custom territoriesProvide Content Support via Zendesk for Baseware Distribution*Modify existing releases; Metadata, Release Dates, Artwork, Audio Replacement, Territories, Pricing, etc.*Process takedowns and/or activations at label's request*Troubleshoot and ensure quality of all ingested content with Labels, Baseware Label Managers, and other DSPs as necessary*Build & maintain strong working relationships with labels & 3rd party DSPs

Responsible for maintenance of the day to day activities associated with a retail outlet, including staff management, the ordering and maintenance of a half million dollar inventory, and sale of beer, wine, and spirits. Manage a staff of three employees, ensuring regular and punctual attendance, that all applicable laws are being upheld (e.g. ID checks, no sales to underage patrons, etc.), as well as assisting with individual sales goals;Complete transactions via point of sale system;Maintain a detailed inventory of all products, placing weekly orders for necessary items;Handle incoming product deliveries from multiple vendors;Build and maintain strong working relationships with multiple distributors and their representatives;Ensure all shelves, displays, and coolers are fully stocked with available product;Set up elaborate end caps and prominent displays in order to draw attention to specific items and boost sales;Handle all cash and credit card receipts, count drawers and complete deposits at the end of each night.

Responsible for delivery, setup and configuration, and pickup of rented computer, audio/visual, and office equipment, including small networks of laptop and desktop computers, plasma/LCD TV's, printers, fax machines, etc.Upgrade and repair machines, ensuring all equipment is up-to-date on all hardware/software, antivirus, and firewall technologies before delivery to customer;Use of Symantec Ghost Server to image large groups of machines to clients' specified configuration - images deployed over a network update;Troubleshoot various technical, hardware and software issues, network configuration, etc., both on site and via phone;Input rate quotes from phone and email orders into database, ensuring timely and accurate completion;Provide packing slips of all requested equipment for customer and company;Coordinate and maintain schedule for the delivery and pickup of all rented equipment;Maintain a detailed inventory of all equipment.

Responsible for delivery, setup and configuration, and pickup of rented computer, audio/visual, and office equipment, including small networks of laptop and desktop computers, plasma/LCD TV's, printers, fax machines, etc.• Upgrade and repair machines, ensuring all equipment is up-to-date on all hardware/software, antivirus, and firewall technologies;• Image large groups of machines to clients’ specified configuration;• Troubleshoot various technical, hardware and software issues, network configuration, etc., on site and via phone;• Input rate quotes from phone and email orders into database;• Provide packing slips of all requested equipment for customer and company;• Coordinate and maintain schedule for the delivery and pickup of all rented equipment;• Maintain a detailed inventory of all equipment.

Responsible for leading, coaching, and mentoring Agents, exceeding individual, team, and call center goals. Floor Lead support and light reporting duty for approximately 60 agents, focusing on efficiency and productivity.Advanced troubleshooting of cable modems & routers, Windows & Mac computer Operating systems, Internet, email, and network connectivity;Handle large volume of incoming telephone calls, emails, and virtual live chat sessions from Comcast High Speed Internet customers promptly and professionally;Answered and solved customer questions regarding billing and/or account issues. Performed billing and posting of customer accounts, focusing on a goal of ”one call resolution”;Completed multiple local market, cross-departmental, and supervisor-escalated tasks with great tenacity and efficiency.

Education record

Computer Science