Nathan Phillips Email & Phone Number

Grand Junction, Colorado, United States

At Grand Valley Behavior, we apply the principles of learning and behavior to improve client access and interaction within everyday routines. In addition to supreme client care, we focus on building caregiver capacity so every interaction with a client optimizes development, enhances relationships, and creates confident and competent caregivers.

Glenwood Springs, Co

Glenwood Springs Colorado

Managed 10 Sales People and 6 Processors, in 5 offices across the roaring fork and Colorado River valleys. As the leader of a sales team, my days were spent coaching, mentoring, and training Home Mortgage Consultants, that they may meet the needs of their clients while consistently exceeding their own personal, professional, and financial objectives.♦ TEAM BUILDING: Increased employee job satisfaction from 3.6 to 4.26 (out of 5) in 1 year based on Gallup’s team member engagement survey.♦ RESULTS DRIVEN: Closed 1242 loans for $352M during 2 year period.♦ CUSTOMER SERVICE: Turned around customer loyalty survey scores by 14% thereby exceeding company average. ♦ COMPLIANCE: Scored 96.16% on recent branch compliance audit.

Greater Salt Lake City Area

Developed training and support plans designed to help meet regional and Branch goals by meeting with all levels of management to identify needs within the sales force.♦ SALES DEVELOPMENT: Traveled throughout the country to consult with sales teams. Mined for opportunities, and gave salespeople clear actionable tasks to meet and exceed sales goals.♦ SUPPORT: Developed sales goal action plans, discovered learning opportunities, coached the team use tools effectively to drive production.♦ CHANGE MANAGEMENT: Participated in several technology deployment projects dealing with contact management and origination software.♦ VIRTUAL TRAINING: Spearheaded move toward virtual training, integrating Centra virtual classroom and MS Live meeting which resulted in substantial time and travel costs savings.♦ CRM: Converted sales force to new CRM program. (ACT to Microsoft Dynamics)★ Recognized with 5 service excellence awards

RELATIONSHIP BUILDING: Conducted needs assessment interviews with potential referral sources to build loyal and lasting relationships. EDUCATED CUSTOMER on the best mortgage options to fit their long term financial goals.

Data Science Certificate, Data Processing And Data Processing Technology/Technician, A

Bachelor Of Science - Bs, Theatre Arts

Bachelor'S Degree