Nathan V. Email & Phone Number

Melbourne, Victoria, Australia

Excel System Implementation: Developed an Excel-based system allowing staff to scan stock on the floor, generating a list of display items not currently shown. This ensures that all available stock is visible to customers and assists in identifying missing stock due to potential theft.Stockroom Efficiency: Trusted to manage stockroom shifts due to strong organisational skills and attention to detail. Improved back-of-house processes, enabling the team to locate stock more easily while ensuring space is efficiently prepared for new inventory.Temporary Role During Job Search: Actively working in this role while seeking a position aligned with my business degree and professional career progression goals.

Queenstown

Project Management & System Implementation: Pioneered a booking system overhaul, enhancing both customer interaction and operational efficiency. This dual-focused system streamlined customer bookings and agent communications, moving all interactions to a highly efficient online portal.Financial Oversight & Workflow Optimisation: Refined invoicing and financial query resolution processes, ensuring accuracy and efficiency. Led initiatives to improve workflows, significantly enhancing team productivity and operational smoothness.Training & Safety Protocols: Developed comprehensive training for new staff, incorporating safety, operational procedures, and customer service excellence, in strict adherence to Civil Aviation Authority (CAA) guidelines. This approach reinforced high standards of safety and service.

Gold Coast, Queensland, Australia

Performance Leadership & Visual Merchandising: Transformed store layout and merchandising, highlighting key products and improving security and loss prevention. Enhanced display of top sellers, low stock items, and new releases, boosting store ranking.Inventory Management & Inter-Store Collaboration: Implemented a system to ensure all sellable products were displayed, improving shop floor product availability. Optimised stock transfers across stores to better meet customer demand, streamlining inventory control.Team Empowerment & Development: Fostered a culture of improvement and empowerment, utilising team strengths and focusing on development. Introduced training programmes, building a motivated team adept at delivering exceptional customer service and meeting store goals.

Gold Coast, Queensland, Australia

Visual Merchandising Excellence & Team Leadership: Enhanced store presentation and organisation, significantly improving the shopping experience. Led in team development, creating a high-performance culture focused on exceptional service delivery.Leadership in Expansion and Concession Operations: Managed the outlet before swiftly moving to lead the QLD flagship store and support our concession stores within the centre at Myer and David Jones, demonstrating adaptability and strategic acumen. Contributed to the launch of two new locations through expert visual merchandising and stockroom preparation, ensuring immediate operational efficiency and aesthetic standards.

Gold Coast

Held various roles at numerous stores across the Gold Coast, encompassing independent retail outlets as well as concessions situated within Myer and David Jones.

Gold Coast

Event Coordination & Set-Up: Expertly orchestrated photo booth operations, tailoring set-up to enhance event themes and maximise attendee engagement.Customer Experience Management: Delivered personalised guidance and support to attendees, ensuring a delightful and memorable photo booth experience.Equipment Oversight: Managed and maintained photo booth technology and accessories, guaranteeing top performance and reliability for events.

Gold Coast

Safety Management & Vigilance: Maintained constant surveillance of patrons at Wet'n'Wild Gold Coast, ensuring swift identification and response to safety concerns or distress signals.Rescue Techniques & Emergency Response: Conducted timely and efficient rescue operations, utilising advanced water safety techniques to aid patrons in distress, while ensuring compliance with rigorous safety standards

Gold Coast

Gold Coast

Bachelor Of Business, Marketing

Film & Television

Completed 17 subjects towards a Bachelor of Film & Television

Certificate Ii, Retail