Nathan W. Email & Phone Number

Milwaukee, Wisconsin, United States

Elkhorn, Wisconsin, United States

Contracted to transition Covetrus Gurnee to third party companies and provide nine months in training services and consulting to the new companies to ensure their successful transfers. Provide remote support and contracting services for various enterprises. Installed and managed whiteboards and other IOT devices across multiple networks. Traveled statewide in WI and IL to provide IT support to medical, dental, and veterinary organizations. Provided general IT to various companies in three states. Refurbished and sold computer and medical hardware. Created and maintained data backups. Setup surveillance and monitoring systems for various sites. Developed and implemented IT policy. Designed and Manufactured replacement and new parts.

Gurnee, Illinois

Responsible for all daily operations of Imaging Support Team, Equipment Repair Team, and Equipment Prep teams, providing support with computer hardware, networking, servers, x-ray, diagnostic machines, and practice management to around three thousand clients. Provided Orientation and Training to new employees as well as cross training and continued education programs creating a team of multi discipline support reps capable of dealing with a wide range of issues. Served as highest level of support when lower levels and SOPs were unable to provide a resolution. Managed KB and Wiki services and hardware. Wrote SOPs and wiki entries for processes and services. Managed Department Network attached storage and PC Imaging Servers. Managed 3D print part manufacturing and Repetier Servers. Wrote and implemented specialty software including rapid warranty lookup, data cross referencing, and whiteboarding software. Setup and maintained shipping, prep, and repair whiteboards and data connectors. Provided data analytics and visualization services for support teams, resource planning teams. Provided emergency disaster recovery services for clients and for internal teams. Assisted other teams and departments as time allowed. Provided On-Call Support After Hours, and Managed On-Call rotations of Imaging and Lab Departments.Implemented KANBAN style inventory tracking and predictive ordering to correct issues with running out of parts needed for repairs.

Remote

Awarded and promoted multiple times for exemplary performance. Ex: Swiss Army Knife Award, Diverse Skillset Award, Above and Beyond Team Award, Johnny on the Spot Award. Promotion to level 3 (highest rank available in team of 150). Worked as field support staff and traveled to all states and multiple countries for all hardware, network, and imaging products. Installed around ninety domain controllers and practice management servers in multiple states and countries. These included new sites, upgrading sites, and site migration to IDEXX services. Installed 147 PACS servers and x-ray systems in multiple states and countries. Deployed to sites where remote support had not been able to fix issues for troubleshooting and repair as part of the IDEXX ‘Above and Beyond Team’ program. Provided hardware training to local IT staffs and medical device and software training to doctors and support staff. Trained the documentation department and provided final review of Documentation and Training protocols. Created equipment network and services maps and binders for each customer and making sure network and equipment adhere to binders and diagrams to promote ease of remote support. Completed work in very tight timelines to ensure client uptime and availability for consecutively scheduled site visits.

Whitewater, Wisconsin, United States

Built custom gaming hardware and workstations Pulled and installed network cabling Setup hardware and networking for various organizations

Mound, Minnesota, United States

Built and replaced PCs and server with custom hardware. Created front ends for media player applicationsSetup MS CRMVisual Basic and Web Programming.Researched platforms and software engines and did presentations to planning teams