Nathan Ward Email & Phone Number

Stotfold, Gb

United Kingdom

UK Secure Accounts

Mbda Stevenage

Operations: Conversion of sites to Dynamic Working & MOD Classification Segregation Delivery and Operational Management of an IT Hub and IT Vending Machines-- Led on WFH protocols to deliver 3500 MOD Classification “Official Sensitive” & 700 “Secret” Laptops.-- Overhauled support services due to an 85% increase in requests whilst staff numbers remained static.-- Prioritised the end-to-end delivery of “Excellence” within ITSM Tool and E2E Lifecycle.-- Introduced KPIs that achieved 95%+ positive feedback in quarterly customer surveys.-- Delivered hardware and software for an Early Career Programme across 3 sites.

London, United Kingdom

-- Led the deployment and post-implementation phases of a Windows 10 client upgrade (userbase 50K).-- Delivered strategic decision-making with DXC Technology to ensure the build was tested/deployed.-- Aligned to Shell Information Risk Management and GDPR regarding Windows 10 data collection.-- Provided training and support to Executive Level users who were early adopters of new technology.-- Enhanced OOBE using VMware Airwatch and MS Intune to enable cloud-based configuration.

Home Based

Client: Multiple (50-60) Projects: Technical Lead for Change Projects inc Active Directory & Group Policy Design for Windows 7 -- Managed a large desktop refresh for British Aerospace, migrating from Windows XP to Windows 7. -- Reviewed the legacy environment and led the decommissioning for the Civil Nuclear Authority. -- Introduced standards to meet CSEG compliance for an upcoming audit for a defence client.

Uk Home Based With International Travel

Client: Zurich | Projects: International Service Transition-- Part of the service transition from IBM to CSC for encryption (Credant) and single sign-on services. -- Migrated Zurich Insurance’s SOE from IBM to CSC, encompassing the refresh of 10K seats.-- Introduced a new governance model, ITIL-based processes, service metrics, and KPIs.

Luton, United Kingdom

Client: Whitbread Plc Projects: Windows & Application Updates-- Led on a Windows 2000 SOE and NT domain to Windows XP SOE and new AD domain upgrade.-- Created a governance model for the end-to-end SOE service, leading to improved service levels.-- Prioritised patches and application updates following the agreed release management process.

Client: Whitbread Plc Projects: Remote Access Capabilities, Roll out of New Technology -- Managed a support team of 8, supporting Whitbread Head Office 4000 userbase across 3 sites.-- Oversaw all phases of rolling out solutions that provided 1000+ users with remote access capability.-- Delivered a full tech refresh of Citrix clients and printers at 80+ David Lloyd gyms.

Uk - Multiple Sites