On-site client facing technical support for various large and small scale local businesses.All-round Network Infrastructure assembly, configuration and installation for large scale companies. On-site and off-site computer hardware installations and upgrades.General remote support for Office 365

Computer and hardware- Computer hardware installs and upgrades. - Storage drives, RAM, ect.- Desktop/Laptop internal cleaning.Home network- Network cable install (inside and outside cable runs).- Access point/s install and setups - Network switch/hub installs - Printer support and installsSmall scale inverter setups and installations.

● Completing of support tickets.● Repairs and replacements of hardware on company devices.● Enabling and managing of clients with printer access using Papercut service.● Troubleshooting internet, network, and printer issues with clients and staff.● Add, edit and removal of users, groups and organizational units using Active Directory.● Creation and configuration of client internet accounts using Winbox.● Setup and installation of physical LANs on large scale projects.● Microsoft Office 365 administration. ● Installing, repairing and patching of VOIP lines and phones.● Configuration of company numbers (DIDs).● Creating virtual and onsite VoIP extensions.● Installation and configuration of routers and Access points.● Cable management and organization in office spaces and server rooms.● Biometric systems – adding, removal, and syncing of users using ZKT and Rams.● Setup, installation and repairs of CCTV systems and equipment.● General Tech Support - Microsoft OS installation, Browser issues Other Duties● Procurement and invoicing of IT items and supplier payments using Fraxion.● Parcel delivers and courier services between suppliers and company branches.

● Monitoring, assisted configuration and support of servers● VPN configuration● Provide network access and support (wired and wireless).● Network configuration● Printer support and setup.● Active directory and domain administration● Helpdesk tickets monitoring and timeous support● Testing of programs and software before implementation ● Infrastructure support and supplier liaison● Remote desktop and server support ● Layout and seating management● Weekly Asset and record keeping of all hardware ● Diagnosing and Repairs of faulty hardware ● Strong knowledge of Microsoft Office and its functions.● Proficient in Windows 10 and earlier versions.● Audio/display setup and installation in the office environmentOther Skills ● Call center agent recruitment and assessing.● Maintain and monitor sanitizing Equipment ● Covid 19 Compliance officer● Facilities Management ● IT Support mentoring and training.

Leader in Quality Control and Assurance in call Redaction and editing environment.