iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service.
Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs.
Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries.
What we do best:
• Multi-channel customer care
• Smart collections
• Customer win-back
• Back-office support
What you can expect:
• More sales, better upsells
• Improved client retention
• Reduced operational costs
• Speedier business processing
Why iContact BPO?
• A highly skilled English-speaking team
• First-world infrastructure & systems
• 90% client retention rate
• Measurably better CX quality and higher first call/contact resolution
Recent accolades:
• National CX Operations Manager Winner 2024, CCMG Awards
• National CX Leadership Winner 2023, BPESA Awards
• National Compliance Winner 2022, BPESA Awards
• Global Quality Assurance Winner 2021, Contact Center World Awards
Connect with us now on info@icontactbpo.com
Company Details
- Employees
- 560
- Founded
- -
- Address
- 257 Beyers Naude Drive, Blackheath,cresta,south Africa
- Phone
- +27 11 019 0290
- in****@****o.co.za
- Industry
- Outsourcing And Offshoring Consulting
- Website
- icontactbpo.co.za
- Keywords
- Offshoring, Inbound Customer Support, Customer Service, customer experience, BPO, Business Process Outsourcing, Global Business Services, Customer Care, Client Services, Customer Support, Back-office support, Contact Center, Call Center, business processing, impact sourcing, Outsourced Consulting, client relationship, service delivery.
- HQ
- Johannesburg, Gauteng
Icontact Bpo Questions
Icontact Bpo's helpline number is +27 11 019 0290
Icontact Bpo's website is icontactbpo.co.za
Icontact Bpo's LinkedIn profile is https://za.linkedin.com/company/icontact-bpo
Icontact Bpo has
560 employees.
View email and phone details for 560
employees at Icontact Bpo.
Icontact Bpo's industry is
Outsourcing and Offshoring Consulting
Icontact Bpo's top competitors are
Merchants,
Dash Bpo,
Cci Global,
Transparent Bpo,
Iterum Connections | Bpo | Contact Center | Outsourcing,
Nutun,
Callforce Outsourcing Specialists,
Msa Outsourcing Solutions,
Afrishore Bpo,
Intellibpo.
Icontact Bpo's support email address is info@icontactbpo.co.za
Icontact Bpo's categories are Outsourcing and Offshoring Consulting
Icontact Bpo's founding year is 2015
