Patient Intake Advocate
Current-Professionally handle high volume of incoming/outgoing calls for rental orders and insurance referrals from internal and external sources to gather information for the patient onboarding process-Responsible for validating information gathered by Customer Development Representative - DTP and communicating or resolving any deficits to include but not limited to: patient demographics, insurance information, verification of benefits, and validation that patient meets Inogen patient onboarding guidelines-Have a basic understanding of payor specific guidelines in order to facilitate the patient onboarding of profitable new rental patients • Responsible for communicating expectations and timeframes to new patients-Responsible for informing patient and /or referral source where it has been identified that the patient does not meet Inogen patient onboarding guidelines
