Your Hive specialises in providing Business Support services to a range of clients, offering general administrative support, marketing and social media support, event management and logistics. Your Hive has 2 great heads at the helm, Natalie Lane, and Katrina Thomson. Both have run their own business support businesses for some time, and with success, coming together has allowed us to create a more complete service to our clients. We also have a team of 3 working for all, all who specialise in different areas. Our approach is simple. You have one point of contact, who manages everything you need, even though there may be one or 2 of our staff who may be utilised to complete work, your point of contact is your go-to person. You also have a secondary contact in case of holidays, sickness, or sometimes those ‘life happens’ circumstances, so your business won’t be left without cover in any of these cases. We have a passion for systems and processes. We love streamlining, and creating efficiencies that make the workflow simple, and effective.Business administration is often considered to be the black sheep of any business family. People don’t start their businesses because they enjoy the back office processes, and are often overwhelmed by what involved to keep it running efficiently. We did. We love systems and processes, and making things work for our clients. Our boutique approach ensures every client, big or small, experiences our attention to detail, and personal approach to their business.

Training small business owners to take full advantage of using MailChimp to market their businesses.

Providing business support services to a wide range of clients - sole traders, small business, executives through to creative start up businesses. My main focus is to ensure my clients stay on track of working on their business whilst taking the pressure off them with the administration management. I work with my clients on understanding what their real points of pain are and then planning specifically to alleviate them!I can work on a one off job or project basis as well as long-term ongoing support. I also provide training in various administration tasks to ensure that continued efficiency follows on to all aspects of the business.WHAT DO I DOFundamental Administration* Diary & email management* Document & spreadsheet work* Presentations & publications* Contact managementAdvanced Administration* Client Liaison* Research & analysis* Cloud technology* Processes, procedures & work instructionsMarketing & Social Media* Newsletters - content and distribution* Publication design* Posting content, managing & reporting social media platforms* Managing & reporting for social media platformsEvent Management* Budget & scheduling* Venue Coordination* Source & liaise event suppliers* Event supplies* Manage tickets & registrationsRECENT CLIENT WORK* Assisting clients with email inbox management* Creating full training material for client training courses* Managing web registrations for training events and liaising with participants* Researching a suitable CRM for client and fully implementing* Manage full Facebook content, posting and responding* Organise client product photo shoot and liaise with graphic designer* Create PowerPoint presentation for client sales presentation* Review client processes and map an efficient workflow* Create cloud storage and move documents from network drive (hard drive) to cloudThese are just a sample of the services I provide and am never surprised with the things clients ask!