• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email, or chat• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services• Open and maintain customer accounts and information• Resolve technical issues with patience and understanding• Positively participate in company events, team activities, and continuous learning

• Greeting customers via phone and routing to the correct place• Taking messages or fields/answers all routine and non-routine questions.• Scheduling and maintaining calendar appointments/tasks.• General clerical duties including photocopying, fax, and mailing.• Retrieve documents and handle requests for information and data.• Prepare and sort documents for data entry.• Maintains inventory of office supplies and orders, as needed.• Ensured accurate and timely processing of accounting data• Performed accounts receivable and accounts payable functions• Balanced cash and posted sales invoices.• Researched account transactions to identify and resolve discrepancies. • Accurately posted transactions utilizing proprietary data system.

• Leads troubleshooting and resolving equipment, systems, and process problems to prevent the occurrence of product and process non-conformances• Prioritizes work for Shift, moving team resources as needed• Focused on delivering CREDO and business objectives, safety, quality, output, and team• Demonstrates ability to cover for METL when required for non-supervisory activities• Drives shift’s compliance to safety and quality procedures and policies• Provides technical support for team members of all electronic systems, i.e., VIBES, eDHR, MES, SAP, etc.• Works closely with engineering disciplines when troubleshooting the equipment and processes• Provides a linkage between Reprocessing and Manufacturing/Support Departments, including Quality Assurance, Product Release and Production Planning• Facilitates and attends training for continuous skill development• Attends and reports results at GEMBA meetings• Communicates shift results through Daily Shift Report• Coordinates the installation or modification of equipment• Assumes responsibility for ensuring work performance of shift resources to meet established Compliance goals