• Lead sprint planning and requirements gathering for the firmwide gamification initiatives for Digital Lab, a global product focused on driving value with the use of automations, visualizations and other modern technologies• Drive the synthesis of user research and product analytics, to inform the product roadmap, including features for recommended content for users and improvements to search functionality• Design content, interface and user experience for high-traffic areas of the product, including the automation details page and user’s profile page, to drive successful engagement, as measured by an uptick in product usage by 28%• Own communications with key business stakeholders about their feature requests, product support needs and product releases• Reduce bugs and defects by 62% through collaboration with development and quality assurance team members to improve the requirements refinement process before each sprint• Create and evolve the roadmap for functionality to expand the range of technologies available within the product

• Developed social media campaign wrap-up reports to measure success in connection with other analysts• Conducted research on best practices and market trends• Redesigned website for Reach Out & Read of Greater New York in collaboration with other interns

- Completed CPR certification, First Aid certification and passed background check- Supervised large groups of children aged three to twelve- Planned daily schedules with themed crafts, games and educational activities

- Conducted monetary (cash and credit card) transactions for ride passes and merchandise sales- Supervised customers during use of facilities- Received two customer service awards for providing excellent customer experience