I managed systems and networks for different companies in an outsourcing company. I could adapt my methodology to be efficient for our customers from small businesses to a global group.Job responsibilities: • Administered servers from Windows server 2003 to 2012R2 (Active Directory, WSUS, Shares, DFSR, DNS, DHCP, Print Server).• Performed Active Directory administration (User Accounts, Groups, GPO, Sites and Services) • Managed Microsoft Exchange (User accounts/mailbox)• Administered VMware Environments (VM/templates creation, day-to-day administration) • Created processes & oversaw workstations/servers patch management (WSUS, Landesk LDMS)• Administered Landesk LDMS (Ivanti EPM): Package creation (PowerShell, MSI, EXE), Patch management, OS Provisioning (W7 & W10), Custom definitions (detect & correct vulnerabilities) • Managed Cisco switches• Administered Palo Alto firewalls• Maintained Veeam (Backup solution)• Monitored systems and networks (Nagios)• Mentored two interns for IT support and skill transfer• Provided IT support level 2/3 • Wrote processes, technical documentations and end-user documentations Technical Environment :Windows Server (File server, DFSR, WSUS, Print Server, AD, DHCP, DNS, GPO) MS Exchange, LANDesk, Cisco, VMware vSphere 5.5, Palo Alto, Veeam, Windows 7 & 10, Powershell

While studying English in Los Angeles, I remotely worked for a French company. I was mainly in charge of helping the helpdesk team to resolve incidents/problems/requests and implement a knowledge base.Job responsibilities: • Wrote documentation: Account management: AD, Exchange, MDM, Genesys CME Access rights management (shares, applications, Exchange) Deployment: Create and deploy a master (Windows 7)• Ensured support level 3

In 3 years, I became an essential member of the IT department. Job responsibilities: • Administrated 200 servers: File servers, DNS, DHCP, Print Server, Web servers, SQL Servers.• Administrated Active Directory & Exchange• Helped end-users by doing support level 2 for 1500 employees• Managed the Netapp solution (Quotas, shares)• Managed VPN accounts (Cisco ASA, PaloAlto)• Administrated and maintained Virtual Machines (vSphere, 160 VMs)• Administrated Cisco switches and access points• Managed accounts and phone extensions on Genesys CCPulse & CME• Created Windows 7 images Main projects :• Opened a new building for 250 new employees:• Assisted engineers with installing servers/network• Installed a new file server (DFSR)• Deployed the new workstations• Migrated 1000 workstations from Windows XP to Windows 7• Created the new master and deploy on workstations with the helpdesk team Technical Environment :Windows Server 2008 & 2012, Exchange 2010, Netapp, Cisco ASA, Windows 7, MacOS, Mobile Iron, Genesys CCPulse & CME, Palo Alto

Job responsibilities: • Managed 10 servers: Active Directory, File servers, DHCP, Exchange, Empirum• Helped end-users by doing support level 1 and 2 for 190 employees in several countries (France, England, Africa and the Netherlands) Main challenge: Moving the company to another site• Assisted in creating the new network• Moved servers• Supervised workstation movers Technical Environment : Windows XP / Seven, Mac OS, IOS, Windows Server 2008 R2, Empirum, Office 2003/2007/2010, SAP, BES