Natalie Austin, Crm Email & Phone Number

Greater Atlanta Area

Full-time position in charge of daily Records Management operations. A Certified Records Manager, Certified Scrum Master, and SharePoint 2016 Administrator at the Atlanta Housing Authority. Information management professional with extensive experience in creating and implementing systems to analyze, store and secure data for a variety of enterprises with excellent analytical, problem-solving and management skills. • SharePoint Administrator responsible for managing the daily operations of the enterprise SharePoint site collections serving as a primary EDRM for the Agency.• Serves as Scrum Master for departmental Agile projects and overall program activities.• Successfully planned and executed a full migration from LAN drives to fully built out SharePoint 2016 sites in 8 weeks in response to a security threat. • Created training programs for internal customers and Records Management team members on SharePoint and conducted an average of 100 hours of customer training per year. • Designed and documented the first data map of our information architecture to identify opportunities for improvement.• Successfully created an Essential Records program implementation plan.• Supports eDiscovery and legal holds for litigation as needed.• Serves on evaluation committees for departments considering new IT purchases as needed.

Atlanta, Georgia

Records Coordinator 2014-Present Full-time position in charge of daily Records management operations for The Coca Cola Company. Responsible for managing the daily operations of the Records Management Specialists for corporate, legal, and HR records as well as the onsite records storage facilities. • Managing incoming Legal Holds, disposal suspensions, and annual destruction processes.• Member of the team deploying IManage and Team Connect throughout North America and the Middle East.• Oversaw the migration of 8000 physical personnel records from Coca Cola Refreshments to The Coca Cola Company.• Created training programs for internal customers and Records Management team members on database systems, policies and procedures. • Liaise with the appropriate groups within IT and the Legal department as needed. • Create audit points and reporting for all aspects of the operations.• Use continuous improvement and Lean Six Sigma methodologies to ensure operational excellence.

Contractor At The Federal Home Loan Bank Of Atlanta

Collaborate with database engineers and in-house software developers on solutions to design, build, implement and test solutions and workarounds, troubleshooting and quickly resolving deployment issues.Perform system administration 20+ hours a week, focusing on the development and implementation of file plans, folder structure design, classifications, metadata capture administration, monitoring the servers for errors, administering security and Record Management integration.Manage records and information management policies and procedures, design user manuals and conduct RIM coordinator training for up to 30 staff members, as well as enterprise-wide training upon departmental roll out.Oversee the RIM SharePoint portal and maintain RIM Records to satisfy Internal and Federal annual audit requirements through the implementation of a Functional Records Retention Schedule.

Contractor At The Federal Home Loan Bank Of Atlanta

Converted, scanned and uploaded records and documents annually to SharePoint and other shared drives.Administered management of Legal Holds and disposal suspensions.Administered approved changes to Records Retention Schedules within an Access database and ran reports for business units according to schedule.Prepared annual disposition of on-and offsite records through communication with department heads, scheduling process with the storage vendor, verifying list accuracy with warehouse and supervising disposition.Managed the process of all ingoing and outgoing boxes to support business unit needs, including processing requests and verifying the authorizations and logging the boxes into our systems before making the arrangements with vendors to move them storage.Member of implementation team working on OpenText deployment to the enterprise.Designed and conducted annual RIM training for all Records Coordinators, integrating research of newest case law and case studies into PowerPoint presentations and handbook design.Responded to in-house client requests to revamp system and streamline records management processes.

Atlanta, Ga

Master Of Arts (M.A.), Politics

Bachelor Of Arts (B.A.), International Studies

High School Diploma