Operations Coordinator
CurrentSSVP Omaha is a nonprofit organization that provides food commodities and financial aid to those in need, supports 4 thrift stores in the metro area, & manages multiple homeless outreach programs. - Created new processes and automated workflows in the Microsoft 365 suite using Azure Active Directory, Power Automate, PowerShell, & SharePoint. - Achieved $1 million+ fundraising goals for three fiscal years in a row by providing new types of data analysis, developing donor stewardship methods, & exploring new development initiatives with our CRM, DonorPerfect. - Built our new member onboarding and management system to serve 400+ volunteers across six service sites & a dozen programs within 2 months of employment. - Transformed our client intake processes to support online applications, automated data entry and reporting, streamlined workflow for case workers, & doubled successful outcomes from 600 in 2021 to 1,200+ in 2022. - Reworked our in-house client management database, ServWare, to be compliant with HUD HMIS requirements, while positioning select teams to work in Clarity Human Services. - Recognized for increasing employee and volunteer engagement by providing technical support and training workshops for all program & store managers. - Engaged and coordinated 30 local chapters in financial compliance & reporting to get on-track for completing the organization's first successful audit in 2024.