Reservation And E-Commerce
CurrentWorks closely with revenue of Travelio Property Management to foster high customer satisfaction and generate profit, and customer satisfaction.- Daily report (Production report, OTA Check in report, pending ticket, check in conflict report)- Monitoring daily OTA (Online Travel Agent reservation and sync to the system, ensure that all the reservation are confirmed.- Handling customer urgent relocation, including check for alternative units, ensure the rate and availability, and the same facilities as the original booking.- Finishing task from other division (tickets) for the revenue division, including (change rate, open/close allotment that sync with front end, allotment check for extend/break contract, etc)- Adjusting daily, monthly, yearly unit rate according to the owner's request as per task from other division (tickets).- Responsible to monitoring the whatsapp group that used for coordinating with each division regarding case or issues.- Responding inquiry by email, including complaints, reschedule request, cancellation request, and other adjustment that guest's needs.- Proces change rates requested by Revenue Management team