Navaneeth Krishnan Email and Phone Number

In my current role, I serve as a Subject Matter Expert for an Amazon build tool that is exclusively used in Just Walk Out stores. My primary responsibilities include:Providing exceptional support to customers using internally-built tools in Java, C++, and Python.Automating manual tasks to improve efficiency and reduce errors.Leading a team of support engineers to ensure exceptional customer service and operational excellence.Collaborating closely with developers and technical program managers to continuously improve our tools and systems.Facilitating scrum calls, standups, retrospectives, and connection calls with teammates to identify pain points and enhance productivity.Resolving major blockers to keep the team on track and drive success.Conducting hiring and training for new employees to ensure a seamless onboarding process.Conducting in-depth analysis to identify and escalate issues within the system.Performing root cause analysis to identify the underlying cause of issues and implement effective solutions.Collaborating with cross-functional teams to troubleshoot and resolve system issues.Providing expert guidance to stakeholders to ensure optimal system performance and uptime.Staying up-to-date with the latest developments in the industry to continually enhance the system's capabilities and performance.I take pride in my work and strive to achieve excellence in all aspects of my job.

I have handled the same responsibilities that I handled in Thomson Reuters.

During my time at Thomson Reuters, I had the following key responsibilities:-Collaborated with a team to support the customer order fulfilment process and ensure service assurance after orders were fulfilled.-Built expertise in the groups and tools used in the fulfilment process, and identified and resolved exceptions that caused issues.-Developed an understanding of data models and their real-life applications, and recommended improvements to users and the development team.Cultivated strong relationships with user groups and stakeholders to ensure effective communication and collaboration.- Analyzed and recommended process improvements and technology solutions, and implemented approved improvements.- Managed competing priorities and assessed risks and dependencies to focus on the appropriate tasks.Conducted root cause analysis and correlation of moderate complexity system and application problems.

Functioned primary as Senior associate consultant for the client Morgan Stanley.Consulting and deploying Linux applications in more than 6000 servers, Fixing web related issues and providing 24*7 support in a cloud infrastructure environment were my primary responsibilities.Accomplishments • Handling production issues and resolving the issue within the SLA.• Implementing Linux applications used for monitoring other applications.• Fixing the Web related issues.• Giving support to end-users through tickets, emails and calls.• Monitoring server,Linux scripts and perform troubleshooting were the additional responsibilities I handled.

Functioned as Linux administrator and software engineer to maintain systems and services. Accomplishments • Designed and Deployed 20+ ERP applications in Linux servers. • Maintained necessary back-up of the Critical files and documents.• Deployment of Asterisk Voip server in Linux systems.• Developing ERP modules using Python and XML.• Monitoring the Linux server and Linux scripts regularly and performing troubleshooting steps • Deploying GIT version control system and Redmine Project management applications,