Requirements Gathering & Process Optimization: Collaborated with senior management and stakeholders to gather functional and non-functional requirements for integrating NOMI Insights into the RBC Mobile app, aligning solutions with customer needs and business goals. Proactively identified bottlenecks and recommended workflow enhancements, improving user engagement by 25%.Stakeholder Management: Collaborated closely with stakeholders to refine functional and non-functional requirements, ensuring that business processes aligned with strategic objectives.Designed and documented end-to-end process maps and conceptual diagrams using Mural, illustrating the flow of information and tasks across different departments. Example: Mapped the approval process, identifying bottlenecks and recommending improvements that increased processing speed by 15%Data Visualization: Utilized Power BI and Visio to create impactful diagrams and visual reports that communicated insights effectively, enabling clear communication with stakeholders and executive teams.Process Engineering & Optimization: Mapped workflows to identify redundancies and improve efficiency, enhancing project throughput by 15%.Training & Development: Conducted training sessions to support the onboarding of staff to new solutions, developing comprehensive guides to ensure staff members were competent with the new processes.