Naved Ansari Email & Phone Number

Mumbai, Maharashtra, India

1.Managing a team of support specialists looking after roaster planning,targets and projections.2.Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.3.Collaborated with upper management to improve customer service processes and support structures company-wide.4.Handled Senior.

Mumbai, Maharashtra, India

• Handling a manpower of 150 Agents/ Officers.
• ICICI Bank Client Management on a daily basis.
• Outbound Credit Card Generation for ICICI BANK.
• Operational Head for Online card Generation as well.
• Handling 6 Team Leads at a Time of my Tenure here.
• Process team Head for Outbound Lead Generation.

Mumbai, Maharashtra, India

• Handling a manpower of 75 Agents / Officers.
• Client Handling on a Daily Basis.
• Handled 3 Team Leads at a Time of my Tenure there.
• Conference Call Representative with Onshore Clients in the US for Process related Updates & Escalations.
• Projection Building.
• Milestone Maintenance, Reports Handling.

Mumbai, Maharashtra, India

• Handling OJT Batches Upto 15 Officers, For 10 days.
• Training & Grooming them about the on floor Practices.
• Putting them through Certification by Client Clearance.
• Been Promoted as Team Leader for Richfeel Sales.
• Outbound Lead Generation For Richfeel enquired customers.
• Meeting Sales target by the Client End's.

Mumbai, Maharashtra, India

• Outbound US Insurance Calling.
• Handling escalation calls & Query Handling.
• Resolving Provider issues with on Spot Feedback.
• Provider call status & Claims Handling.