Senior Customer Service Executive
Pune, Maharashtra, India
- Managed daily communications across diverse channels, including calls, chats, emails, and MSEDCL's Official Twitter handle.- Facilitated seamless onboarding for new customers with accurate data retrieval.- Adeptly resolved customer requests and complaints, ensuring timely satisfaction.- Executed orders with precision, offering detailed product/service information.- Leveraged exceptional active listening skills to effectively address inquiries.- Drove social media… Show more - Managed daily communications across diverse channels, including calls, chats, emails, and MSEDCL's Official Twitter handle.- Facilitated seamless onboarding for new customers with accurate data retrieval.- Adeptly resolved customer requests and complaints, ensuring timely satisfaction.- Executed orders with precision, offering detailed product/service information.- Leveraged exceptional active listening skills to effectively address inquiries.- Drove social media performance on Twitter, yielding measurable improvements. Show less