Naved Mujawar Email & Phone Number

Dubai, Ae

United Arab Emirates

• Managed a team of 40 call center agents, consistently achieving and exceeding performance and sales targets.• Led registration and enrollment processes, ensuring accuracy and efficiency to drive customer acquisition.• Provided coaching and constructive feedback to improve agent performance, customer satisfaction, and conversion rates.• Efficiently handled escalations, reducing customer complaints and resolving issues within established timeframes.• Maintained accurate performance and sales reports, sharing actionable insights with senior management to optimize strategies• Fostered a positive and motivating work environment, boosting team morale, productivity, and overall sales performance.

United Arab Emirates

Advising clients on investment opportunities in off-plan properties.Conducting market research and feasibility studies for new developments.Negotiating contracts and agreements between developers and clients.Conducted proactive cold calling campaigns to generate leads and foster client relationships in the real estate sector.

Mumbai, Maharashtra, India

Developed and implemented strategic sales plans to achieve and exceed annual revenue targets.Managed a portfolio of key client accounts, maintaining strong relationships and ensuring client satisfaction.Negotiated contracts and pricing agreements to maximize profitability and meet client objectives.Collaborated with internal teams marketing & operations to customize advertising solutions and ensure campaign success.Conducted market research and analyzed industry trends to identify new business opportunities.Managed end-to-end hoarding projects, from initial client brief to final installation, ensuring deadlines and budget constraints were met.

Mumbai, Maharashtra, India

Customer Relationship Management: Building and maintaining relationships with clients, understanding their needs, and offering appropriate computer repair and service solutions.Sales Strategy Development: Developing sales plans and strategies to achieve business goals, such as increasing revenue and market share within the computer repair and services sector.Product and Service Knowledge: Deep understanding of various computer repair services offered, including hardware repairs, software troubleshooting, data recovery, and network configuration.Lead Generation and Prospecting: Identifying potential clients and generating new leads through networking, cold calling, and other sales techniques.Quoting and Proposal Development: Creating proposals and quotes for computer repair services based on client requirements and ensuring competitive pricing.

Mumbai, Maharashtra, India

Client Care and Service: Greeted and assisted clients with a focus on wellness services, providing information on treatments, products, and wellness programs. Appointment Scheduling: Managed appointment bookings using specialized spa management software, ensuring accurate scheduling and efficient use of therapists' time.Payment Handling: Handled payments for services and products, including cash, credit card transactions, and gift certificates, while maintaining accuracy and confidentiality.Health and Safety Compliance: Ensured adherence to health and safety regulations, including sanitization protocols and client privacy measures, in accordance with spa wellness standards.Administrative Support: Provided administrative support to spa managers and therapists, including maintaining client records, updating treatment protocols, and managing inventory.