Naveed Ahmed Email and Phone Number

Maintaining Domain Controller, Active Directory services, Group policies, DNS, Firewalls, VPN, Voice and Data Networks.Managing mixed Windows Servers environment on virtual infrastructure using VMware, Hyper V and ensuring timely updates and security patches are appliedManage Exchange Server ensuring optimal performance and availability, maintained email security protocols, including spam filters and antivirus measuresDevelop and enforce comprehensive security policies and procedures. Conduct regular security audits and risk assessments, identifying and mitigating vulnerabilitiesImplemented security measures, firewalls and intrusion detection systems, to safeguard network resources and data.Managing Sophos XDR antivirus, Symantec and Kaspersky endpoint protection systems.Managing backup servers, proxies, repositories, and other Veeam components. Performed data restore operations, including full VM restores, file-level restores, and application-item restoresManaging Cisco Switches, Routers, Call Manager and Jabber services.Collaborated with cross-functional teams to implement upgrades and new technologies, while providing end-user supportEducate employees on security awareness and best practices through regular training sessions

Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.Established network specifications and analyzed workflow, access, information and security requirementsDesigned proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.Implemented corrective plans of action for network availability and latency.Worked with users to determine areas of technology in need of improved usability.Completed reports detailing network and systems performance and downtime issuesDelivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.Adopted cost-effective, useful solutions to implement into current systems.

Provided Tier 1 IT support to internal users through desk side support services.Developed and tested new product offerings prior to release to assist development team in bug identification.Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.Created help desk tickets, troubleshot and resolved desktop issues.

Monitored incoming contracts and service agreements for correct pricing and information.Adhered to legal and contractual requirements for compliant contract processes.Prepared and issued reports on contract performance and compliance.Addressed contract disputes and provided advice and guidance to resolve issues.Core CompetenceSystem Administration • Network AdministrationVMware Infrastructure • Veeam Backup & ReplicationSecurity Policy Development • Vulnerability AssessmentFirewall and VPN Management • Mail Gateway ApplianceCisco Switches • Cisco Cal ManagerBackup and Disaster Recovery • Effective Communi