Naveed Mohammad Email & Phone Number

Heilbronn, Baden-Württemberg, Germany

As a Field Service Engineer, I am responsible for the commissioning, maintenance, and support of lab and online Rheology equipment, as well as high-pressure and temperature sensors. My role includes a broad range of responsibilities that ensure our clients get the most out of our products: Commissioning: Leading the installation and setup of Rheology equipment and high-pressure and temperature sensors at customer sites, ensuring that all systems are fully operational and meet specific client needs. Training: Providing in-depth training to clients, empowering them to effectively operate and maintain their equipment for optimal performance. Troubleshooting & Repair: Diagnosing and resolving technical issues with Rheology equipment and sensors, both on-site and remotely, to minimize downtime and maintain operational efficiency. Preventive Maintenance: Performing regular preventive maintenance and calibrations to prevent equipment failures and ensure the accuracy and reliability of our systems.Product Presentations & Customer Demos: Conducting product demonstrations and presentations, showcasing the capabilities and benefits of our Rheology equipment and sensor technology to current and potential clients. Onsite & Remote Support: Offering technical support across the EMEA region, tailored to meet client needs through both on-site service and remote troubleshooting. Trade Show Preparation & Participation: Preparing for and participating in industry trade shows, where I represent Dynisco by demonstrating our products, engaging with potential customers, and staying up-to-date with industry trends.In this role, I ensure that our clients are fully supported in their use of Rheology equipment and sensor technology, while also contributing to the growth and visibility of our company through active participation in industry events.

Oberstenfeld, Baden-Württemberg, Germany

Schwaigern, Baden-Württemberg, Germany

Carpi (Mo), Italy

At Giorgio Bormac, I advanced from Laboratory Technician and Customer Support to Lab and Customer Service Manager. My role involved managing technical support, leading projects, and overseeing product development.Technical Support: Delivered expert support for laboratory instruments including Spectrophotometers, Thermo-hygrometers, Laboratory ovens, incubators and vacuum ovens, ensuring reliability and customer satisfaction.Project Management: Led projects such as: High-Speed Centrifuges: Developed centrifuges with an Indian partner, capturing 50% of the Italian market share within three years. Electrochemical Devices: Transitioned Giorgio Bormac to a manufacturer of pH meters, conductivity meters, and thermometers. Electrochemical Sensors: Collaborated with a Swiss partner to develop XS Sensors.Product Oversight: Managed a range of instruments, maintaining high standards and meeting customer needs.School Work program: Mentored college students in our work training program, supporting their professional growth.Website Developement: Led the development of a multilingual website, enhancing our global presence with an external IT company.Customer relations: Enhanced client satisfaction through tailored support and training.Team Leadership: Directed a technical support team, promoting collaboration and continuous learning.Trade Shows: Represented the company at trade shows, showcasing products and engaging with industry stakeholders.My time at Giorgio Bormac enabled me to apply my technical expertise and project management skills to drive innovation and contribute to the company’s success in the laboratory equipment sector.

Carpi (Mo), Italy

Quality control of electrochemical devices.Evaluation of new products.Customer support, repair and maintenance work.Instruction manuals writing and translations.Website maintenance.