Naveen Kumar Email & Phone Number

Pune, Maharashtra, India

Partner with stakeholders to elicit, analyze, and document explicit and implicit business requirements.Collect requirements through various methods, including interviews, workshops, surveys, workflow analysis, and field visits.Utilize appropriate documentation techniques such as user stories, use cases, and process flows to articulate requirements.Manage change requests effectively and communicate changes to stakeholders to ensure alignment.Create comprehensive training materials, user guides, and documentation to support users.Identify and engage stakeholders across business units, IT, and external partners to ensure clear communication and expectation management regarding project goals and deliverables.Analyze customer data within the CRM system to derive insights on behavior, preferences, and trends, informing decision-making and strategy development.Document existing business processes related to CRM and propose enhancements to increase efficiency, reduce costs, and elevate customer satisfaction.Translate business requirements into detailed functional and non-functional specifications for the development team, including user stories and scenario testing documents.Collaborate with IT and technical teams to ensure CRM systems and integrations align with business requirements and technology strategies, evaluating new tools or features for potential adoption.Develop and execute UAT plans to verify that CRM functionalities meet business requirements, coordinating with users and QA teams to resolve issues.Develop training materials and conduct sessions for end-users, providing ongoing support to facilitate effective system adoption and utilization.Lead change management initiatives related to CRM projects, including communication strategies, transition plans, and ensuring smooth adoption of new processes or technologies.

• Developing compliance rules as well as audit procedures. Adept at doing extensive research using computer databases developing final reports that outlined customer’s exact specifications and presenting findings to customers.• Understand business requirements in the BI context and transform raw data into meaningful dashboards.• Using Power BI, create dashboards and interactive visual reports.• Created data visualization using various visual object (Line Chart, Bar Chart, Pie Chart, KPI, Map, visual customs)

India

• Evaluating a business’s operations to analyze their cost and efficiency.• Co-ordination between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.• Responsible for understanding the business needs, requirement analysis, identifying business solutions.• Completely involve in WQM project and help setting up Salesforce Service Cloud as O2C’s Case Management tool which will help to orchestrate manual work for teams.• Provided UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout.• Maintained monthly metrics reporting to management to show SLAs were met or exceeded for internal and external provisioning.• Taking the lead on complex project to identify and agree appropriate business analysis approach and deliverables with the Program Manager and Lead Business Analyst.• Focused on Quote to cash cycle by performing booking operation for Perpetual and SaaS products including the Return Merchandise Authorization• Strong understanding on Sales Operations Domain, direct experience in working with sales leaders.• Creating the EU stories and created the test cases based on that and implement the test cases in Salesforce during the UAT cycle.Derived Business Requirements working along with Product Managers and Business Analyst, acted as a bridge between Engineering & Functional Teams (PMs, BA) in Supply Chain Product Line..• Created the business flow, requirements analysis, definition, and documents on IBM blue work for the several internal teams.• Collaborate regularly with Technical leads, Salesforce developers, Product Managers, Business Operations Units and integration developers on functional.• Hands on architectural implementation expertise in SFDC and surround applications EBS,CRM,SRM, SAP etc.

Bangalore

Creating ECS and SC Oracle reports for all VMware customers across regionEmailing to distributors regarding Orders and PO number information in Sales force (SFDC)Working closely with the sales operation team, quoting team by proving the Address, postal code and domaindetails according to their expectationHandled NPI testing project for almost 1 yearResponsible for End-to-End Vesper testing projectsQueue lead - Assigning and managing work queue, responsible for meeting daily SLA'sGlobal process specialist able to process all type of transactions for any regionPrepared the dashboard - Productivity dashboard in Tableau, Daily opening/Closing reports and accordinglysend to the concerned persons.Experience in working on Oracle Applications 11i (Contracts Management), and SFDCGetting Entitlement Account (EA), Special Pricing Form (SPF), Opportunity Registration approval Number (ORAN)status in Descriptive Flex Field (DFF)License Key, Upgrade, Model N, Installed Base and EA work around are processedManaging the Work Queue and responsible to update the distributors and customersDoing the pending log reviews for all types of ordersManage daily productivity trackerAdapt at partner consulting on sales force applicationsExpertise on ELA, OEM, EOEM and SFDC Cases.

Engineer’S Degree, Information Technology, 7.80 Cgpa

Graduated with 7.8 CGPA and participated in many events and secure the positions

High School, Pcm With C++

Activities and Societies: Participates in many cultural activities hold the position. Represented our house volleyball team as a captain..