Naveen Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Responsible for level 2 windows VMware/infrastructure, in-depth troubleshooting & diagnosis of servers. Managing infrastructure changes and incident tickets. Documenting server's infrastructure and configuring changes. Creates, schedules, and implements updates and or changes to the Windows VMware environment using approved ITIL change request procedures. Experienced at managing servers, configuring, and troubleshooting windows, printers, file servers, increasing disk space, Ram, and CPU size on Windows VMware on-prem and azure servers. Managing server resources and ensuring the effective running and smooth functioning of applications and escalate abnormal usage and resolve the same. Configuring of Microsoft AD with DNS, user creation, group policy & file permissions. Experienced of installing, configuring, and integrating servers with VMware virtual infrastructure through vSphere and ESXI with 2k12, 2k16, 2k19 & 2k22 data center and applying patches to the server. Performing server upgrade, decommission of servers and maintaining records. Configuring and troubleshooting on ESXI host on Vcenter servers. Having experience of creating, configuring, and managing a new on-perm infrastructure and created multiple VMs in the new environment. Sound Knowledge on VXrail implementation on VMware Vcenter. Performing Nutanix upgrade with AOS, AHV, NCC, Foundation and managing servers in Nutanix ESXi cluster and prism central. Well versed knowledge of server builds and decom through VMware Vcenter. Providing access to users and file server and print server’s migration. Resolved P1\P2\P3 incident tickets according to the SLA standards and reduced the escalations by 85%. Hands-on experience in windows printer setup and management.

Chennai, Tamil Nadu, India

Monitored system performance and capacity to ensure quality service delivery and availability. Monitoring of a Networks from any Centralized Location ensure that the Uptime and connectivity of the IT systems providing service and support for our client companies seamless 24/7. Experienced in managing servers configuring and troubleshooting windows and increased disk space, Ram and CPU size in Windows on prem servers. Maintaining and monitoring windows servers with L1 support like server health like CPU, Memory and disk size increasing and fix it immediately Create SR to respective teams and Adhere to maintain SLA of service requests. Drive the call for Power down activities and network issues.

Chennai, Tamil Nadu, India

Supporting from the back end by assigning the work flow to the team to complete the broadband connection within the time.Used SAP has a ticket and major tool to work on the day to day basis.Worked with an excel sheet to update the activities and work flow done in a day, week and month basis record will be done for audit basis.