Naveen Kumar Email & Phone Number

PROFESSIONAL SUMMARY• 21+ years of IT experience • Currently working at Apple Inc as Senior Program and Project Manager from Infosys Limited , USA• Worked in multiple countries including Canada, USA, United Kingdom and India in multiple business domains like Logistics & Operations, Apple Discussion Forum, Fraud Detection, BI, Compliance, CRM, Finance, Program Management solutions and Telecom Billing & Banking• Worked with applications which are developed using Kafka, Cassandra, Spark , Scala, Business Objects, Teradata, Hadoop, Vertica, Adobe Omniture, Jive, C, C++, Pro*C/C++, Java, React JS, Informix 4gl in Oracle and PL/SQL in Mac, UNIX environment as well as windows environment. ACCOMPLISHMENTS• Got QuEST CEO award for implemented complex projects in Apple and maintaining client trust during difficult and complex situations and critical path of programs• Strategic planning including account management, managing internal and external vendors, team assignments and forecasting, budget planning, risk identification and resolution, Status reporting improvements, future proofing of projects, gain and maintain client trust • Planning and developing methodology for project management, Risk Identification, requirement gathering, Implementation and resource management• Proved a value addition for client and for my employer by playing multiple roles like delivery manager, program manager, project manager and senior business analyst and delivered multiple programs / projects at Apple in area of Program Management Applications, For Contact Center projects like, Async Communication, Repair, Apple Discussion Forum, Apple Online Support, Logistics and Operations, GDPR, Fraud detection.• Also managing a central onsite and offshore team as delivery manager• Working at onsite and working with offshore team to develop web portals, reporting solutions used during Apple product launches and during other throughout the year • Worked in diverse technologies like Teradata, Hadoop, Vertica, Omniture, Jive, C, C++, Pro*C/C++, Informix 4gl in Oracle, Sql Server PL/SQ and Infranet (IP /Wireless Billing and Rating) with PORTAL Telecommunication Billing & Rating.• Successfully implemented reporting solution for Contact Center Fraud reporting, Apple Online Support, Apple Support Discussion Forum, Apple Online Search, AppleCare, Global Services, Customer Support Dashboard, and Product Dependency feature for Vodafone, Electronic Fund Transfer module for Irish League of Credit Union, Interbank financial transaction module for Clearstream Bank and FTI (New York)

Listed skills include Oracle, Pl/Sql, Requirements Analysis, Unix, and 25 others.

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  Delhi University

  Physics Hons