* As an IT Analyst, I excel in providing comprehensive technical support, ensuring seamless operations within complex IT environments. Proficient in diagnosing and resolving hardware, software, and network issues across diverse platforms that includes Windows, macOS and also modern windows based machines like "KIOSKS and EPOS”. I specialize in delivering prompt solutions that minimize downtime and optimize system performance.* My expertise extends to system maintenance, upgrades, and project management, where I contribute to successful IT initiatives aligned with organizational objectives. Managing and maintaining IT systems, ensuring they operate efficiently, and planning and implementing system upgrades or migrations.* Contributing to IT security by implementing best practices, monitoring systems for vulnerabilities. Proficient in implementing and maintaining robust security measures, including access controls, encryption, and threat detection tools.* Proficient in utilizing a range of ticketing systems such as Servicedesk, Zendesk and Jira* I am also Proficient in leveraging Okta, a leading identity and access management platform, I bring extensive experience in architecting, implementing, and optimizing Okta solutions for diverse organizational needs.* I excel in the seamless assimilation of Okta's suite of tools to enable secure and streamlined user authentication across multiple applications and platforms. I have successfully orchestrated Okta deployments, configuring SSO, MFA, and User Lifecycle Management functionalities.