Experienced in the field of Technical Support, I have a demonstrated history of working in the information technology and services industry. With a strong foundation in identity and access management (IAM). I specialize in providing efficient solutions and exceptional customer-focused service. My expertise lies in team building, troubleshooting, and ensuring smooth operations through effective IAM practices.As an adaptable team player and a curious learner, I am always eager to expand my knowledge and skills. I have hands-on experience in various platforms, including Zoho Directory, Single Sign-On (SSO), Azure AD, Microsoft Active Directory, Okta, Jump Cloud, ADFS, and Splunk. My familiarity with these platforms allows me to seamlessly integrate and manage identity and access systems, ensuring robust security measures and streamlined user experiences.Additionally, I possess proficiency in other technical areas such as SCCM and ServiceNow, further enhancing my ability to provide comprehensive technical support. I am skilled at troubleshooting complex issues, diagnosing problems, and implementing effective solutions to minimize downtime and optimize system performance.If you are looking for a dedicated and experienced technical support professional with a passion for IAM and a commitment to delivering outstanding customer service, I am confident that I can contribute effectively to your organization. Let's connect and explore ways to collaborate!