Building and Executing surveys in Qualtrics to gather information on customer feedbackLaunching new survey projects across CB and CIBTagging responses by validating the resolution details and root causePreparing monthly Insights for each survey and reporting it to the stakeholdersLeading the fusion cell to validate each tagging cases is in sync with the stakeholdersReviewing the product issues and providing data analytics to assist actionable items to check if the client issues are efficiently resolvedSuggested process improvements to automate the data cleansing activity with the help of the Tech associates and testing the outputPart of migration process for surveys from Confirmit to QualtricsTraining new joiners and performing quality checkEnsuring non value ads are minimized in the process and eliminate unnecessary steps in the processCreating, reviewing, and updating survey executing proceduresWorked on Automation projects of scorecard and executive summary using Alteryx and TableauMasterfile combining automation project using Alteryx.

Loan Research and Maintenance for Private Banking, Private Wealth Management, Chase private clientProcessing Loan Disbursement, payments, rollovers, conversion, and escalation requestsWork Flow assigning for multiple teams through various applications and mailboxesReconciliation of daily transaction and ensuring all the items are completedEnsuring adherence to SLAs and attending Process Related callsWorking on Client research and maintenance requestWorking on Daily, Weekly and Monthly reportsInvestigate and resolve transaction issuesWas part of Risk pillarQuality checking on the transactions processed by the team membersConducting Risk Review and Control to ensure robust controls are in place.

Coordinate the Property Inspection and Preservation activities at foreclosed properties Properties before the property is put into the market for sale Issue work orders for certain preservation activities (General repairs and maintenance)to the vendors Review and approve the work orders which are completed Follow up with the vendors and push them for the completion of the assigned work within the specified time Clear off the liens and code violations at the foreclosed properties Contact the utility (electricity, gas and water) companies and get the services activatedand clear off any outstanding bills.