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Naveen Peiris Email & Phone Number

Data and BI Analyst at Metro Trains Melbourne
Location: Melbourne, Victoria, Australia 10 work roles 3 schools
1 work email found @team.telstra.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Data and BI Analyst
Location
Melbourne, Victoria, Australia
Company size

Who is Naveen Peiris? Overview

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Quick answer

Naveen Peiris is listed as Data and BI Analyst at Metro Trains Melbourne, a company with 2719 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at team.telstra.com and a matched LinkedIn profile for Naveen Peiris.

Naveen Peiris previously worked as Project Services Analyst at Metro Trains Melbourne and Data and Business Analyst | Forecasting and Reporting at National Disability Insurance Agency. Naveen Peiris holds Bachelor Of Aviation (Bav) - (In-Progress), Aviation/Airway Management And Operations, (In-Progress) from Massey University.

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Email format at Metro Trains Melbourne

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{first}.{last}@team.telstra.com
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Profile bio

About Naveen Peiris

I am an experienced data and, business intelligence analyst with a background in Contact Centres, team leading and management. I bring a strong ability to understand and translate complex business datasets and processes into clear, understandable specifications and reports. I have a strong focus on building stakeholder relationships and working across the business and technology to facilitate innovative solutions.

Listed skills include Contact Centers, Telecommunications, Troubleshooting, Business Process Improvement, and 19 others.

Current workplace

Naveen Peiris's current company

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Metro Trains Melbourne
Metro Trains Melbourne
Data and BI Analyst
melbourne, victoria, australia
Employees
2719
AeroLeads page
10 roles

Naveen Peiris work experience

A career timeline built from the work history available for this profile.

Project Services Analyst

Current

Melbourne, Victoria, Australia

Project Controls for the Metro Tunnel Project

Feb 2023 - Present

Data And Business Analyst | Forecasting And Reporting

Melbourne, Victoria, Australia

  • Creating analysis and reporting functionality using diverse data sets and performing ETL via Power Query and data modelling in Power Pivot; to inform forecast analysis and dashboarding requirements.
  • Maintenance and ongoing development of the Long-Term Forecast (LTF) Model, informing NCC of expected forecast volumes for Telephony, Webchat and Correspondence channels. Also review and interpretation of return.
  • Managed regular stakeholder meetings with external partners to discuss and align forecast impacts.
  • Designed and created the new Future Workload Meeting data format and preparation of actual vs forecast results presented as a concise PowerPoint pack.
  • Designed, built and maintained, the CCB Change Calendar and the Change Management process, identifying and eliminating duplication of meetings and process steps. Also expanded working relationships allowing change.
  • Produced regular Telephony and Process work reports and dashboards, for distribution to the Executive Branch, in both graphical and accessible formats.
Jun 2019 - Feb 2023

Survey Pilot

Melbourne, Australia

  • Setup of RGB and NIR Camera systems on aircraft.
  • Ensured proper and continuous system connectivity and functionality throughout.
  • Provided Navigational Data and assistance for Pilot in Command.
  • Undertook pre-flight planning of survey site capture to ensure most optimised route.
  • Monitored and organised image capture and upload of survey site navigational data.
Feb 2018 - Jun 2019

Nbn Performance & Forecasting Analyst

Melbourne, Australia

  • Used business analysis techniques to understand, build and deploy a data heavy solution that would constitute the initial sales reporting systems for the GCC NBN Sales teams. This was achieved through engagement and.
  • Consolidated data from various sources and formats and applied automation to the transformation tasks using VBA scripts / macros. Setup an hourly reporting cadence enabling Centre managers, with near real time.
  • Created a multi-centre adjustable balanced scorecard reporting system to monitor, track and evaluate Sales performance across skill roles.
  • Provided business intelligence, short, medium, and long-term planning, forecasting, and analysis using Excel (power query and power pivot) for NBN Sales Performance across multiple contact centre sites globally.
  • Engaged across various data and business stakeholders to ensure data reporting alignment up the line, and into the wider enterprise reporting teams, enabling GCC to exceed sales targets each year. This comprised 80% of.
Oct 2013 - Aug 2017

Business Analyst - Operations

... Connect Frontline Support / Project Panama (Kurnell)

  • Designed and created Front Line Support Web form process, for capture of FOH enquiries together with a number of associated data points, to produce Channel and Centre Level reporting.
  • Carried out ongoing work to refine and streamline the feedback loop, with the aim of setting a Telstra Helpdesk, best practice benchmark and winning the award for Worlds Best Helpdesk at the Global Contact Centre.
  • Successfully took over the Business Analyst tasks for Project Panama (Kurnell Teams); upload of Manual Migration Requests, into the Microsoft Access based KSC Tool. Reporting requests and troubleshooting conducted via.
  • Designed and created a Channel and Centre level quartile reporting dashboard for visibility and tracking of both weekly and monthly movement across different call types.
Jun 2013 - Oct 2013

Operations Specialist

... Domestic Operations

  • Initiated a full re-build of existing Weekly Packs and Daily Reports, for CCC (internal) and CPD (partner) Directors and Channels including automation of the data transformation process steps through creation and.
  • Created and produced and distributed a whole of Telstra NPS Live report, showing high level (Super Channel) daily tracking over a monthly period. Forming the initial adoption of the NPS system in Telstra, this led to.
  • Collaborated with stakeholders to provide monthly ‘Cost per Contact’ calculations for Finance and within time for inclusion, in monthly CCC Business Performance Review’s.
  • Engaged and connected Channel and IP contacts as part of the ‘Customer Service Guarantee (CSG) – EP Reduction Initiative’, working toward reduction of Error Provisioning (EP) orders to improve CSG results. EP’s reduced.
  • Undertook a requirement gathering process, to obtain feedback for the improvement of existing reports from GM’s, Channel and Partner Leads, and implemented with a short turn-around.
  • Led the successful training and rollout of the Bigpond Password Notification (BPPN) Tool Initiative within Consumer Sales (CS) Channels.
Jan 2012 - May 2013

Business Improvement Specialist | Business Incident Manager

...Renov8 / T-Solve

  • Engaged business stakeholders to take ownership of Renov8 items within the business and performing regular follow-up with Item Owners to provide support and agitate toward timely completion.
  • Designed and built an interactive reporting dashboard for Channel level stakeholders, providing visibility of all Renov8 item statuses. Hosted briefings to outline report scope, use and timeframes of the data.
  • Represented ‘Consumer Sales and Service’ in Business Incident bridges as part of Business Incident Management, in incident occurrences that would (or had the potential) affect varying customer groups.
  • Contributed recommendations for mitigation activity to Telstra’s financial risk exposure and in consideration of Telstra’s Consumer contact centers and protection of Telstra’s overall business and brand image.
  • Liaised between cross-functional teams, by facilitating across Call and Resource, Business Incident Management, Contact Centres, and Industry Partners to ensure a smooth flow of incident related campaigns.
Sep 2011 - Dec 2011

Operations Lead

... Various Consumer Contact Centres

  • Responsible for all operational running of the contact centre, comprising, HR administration, Scheduling, Customer experience and operational variation management.
  • Designed a new Excel-based system which was used by over 100 Sales Agents to record / track sales and provide agent, team and Centre level, sales, and campaign reporting. Later to be adopted as an official system and.
  • Led the Centre Change Management program as Change Management Lead during the transition to the Seibel customer and sales system.
  • Led the Deployment Support Team as part of Telstra’s IT Transformation, exploring better ways to support Team Leaders and Sales Consultants with the introduction and transition to Seibel.
  • Created and implemented Error Provisioning and Pending Order reporting and work process to reduce EP% from over 20% to below 1%.
  • Led the team in creating a centralised HTML resource guide, linking directly to the Business Transformation website. This was successfully negotiated for acceptance, as the CRM knowledge management tool in the.
Jul 2005 - Aug 2011

Sales Team Lead

  • Coached and led the top sales team in the Transcend Call Centre between 2004 and 2005.
  • Successfully advocated for my team’s Sales professionals, to be awarded two out of the possible three end of year awards for the 'Top Sales Professional' and 'Best All-Rounder'.
  • Coordinated the Transcend HS&E external audit documentation and Sales Team Leader up skill, resulting in a AAA rating.
Aug 2004 - Jul 2005

Sales Professional / Quality Asessor

Burwood, Victoria, Australia

  • Winner of Country Stars (Impact) Sales Professional of the year award in 2001.
  • Appointed to a Centre Level Support role (equivalent of Centre Operations Manager) whilst still a Sales Professional.
  • Regularly exceeding KPI’s and performance measures.
Oct 2000 - Aug 2004
Team & coworkers

Colleagues at Metro Trains Melbourne

Other employees you can reach at metrotrains.com.au. View company contacts for 2719 employees →

3 education records

Naveen Peiris education

Bachelor Of Aviation (Bav) - (In-Progress), Aviation/Airway Management And Operations, (In-Progress)

Commercial Pilots Licence (Casa), Aviation

Lilydale Flying School

Victorian Certificate Of Education, English, Physics, Maths (Change & Approximation And Reasoning & Data), Geography, Passes In All Subjects

Dandenong High School

Activities and Societies: Air Training Corps (Air Force Cadets) Peer Support Program

FAQ

Frequently asked questions about Naveen Peiris

Quick answers generated from the profile data available on this page.

What company does Naveen Peiris work for?

Naveen Peiris works for Metro Trains Melbourne.

What is Naveen Peiris's role at Metro Trains Melbourne?

Naveen Peiris is listed as Data and BI Analyst at Metro Trains Melbourne.

What is Naveen Peiris's email address?

AeroLeads has found 1 work email signal at @team.telstra.com for Naveen Peiris at Metro Trains Melbourne.

Where is Naveen Peiris based?

Naveen Peiris is based in Melbourne, Victoria, Australia while working with Metro Trains Melbourne.

What companies has Naveen Peiris worked for?

Naveen Peiris has worked for Metro Trains Melbourne, National Disability Insurance Agency, Outline Global Pty Ltd, and Telstra.

Who are Naveen Peiris's colleagues at Metro Trains Melbourne?

Naveen Peiris's colleagues at Metro Trains Melbourne include Mostafa Emara, Richard Elmurr, Kelvin M., Dominic Hardy, and Ghazwan Denha.

How can I contact Naveen Peiris?

You can use AeroLeads to view verified contact signals for Naveen Peiris at Metro Trains Melbourne, including work email, phone, and LinkedIn data when available.

What schools did Naveen Peiris attend?

Naveen Peiris holds Bachelor Of Aviation (Bav) - (In-Progress), Aviation/Airway Management And Operations, (In-Progress) from Massey University.

What skills is Naveen Peiris known for?

Naveen Peiris is listed with skills including Contact Centers, Telecommunications, Troubleshooting, Business Process Improvement, Service Delivery, System Deployment, Itil, and Business Analysis.

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