Act as a liaison between customers and the product development team, conveying customer feedback and contributing to product improvements.Collaborate with cross-functional teams, including sales and marketing, to provide seamless customer experiences.Compliance to change according to customer queries and resolving them, facilitating quick issueresolution.Provide timely and professional customer support via phone, email, and consistently meeting or exceeding service level… Show more Act as a liaison between customers and the product development team, conveying customer feedback and contributing to product improvements.Collaborate with cross-functional teams, including sales and marketing, to provide seamless customer experiences.Compliance to change according to customer queries and resolving them, facilitating quick issueresolution.Provide timely and professional customer support via phone, email, and consistently meeting or exceeding service level agreements.Prioritize customer satisfaction and constantly working across cross-functional to exceed service level.Drafted and presented performance and management reports to inform decision-making.Monitored departmental performance, identifying and facilitating opportunities to increase productivity.Conducted training needs analysis to fill skills gaps and coordinated comprehensive programs.Monitored operating costs, expenditures and resource allocation to maintain department budget.Led regular team leader staff meetings, setting agendas, chairing and following up on immediate actions. Show less

- Troubleshot customer issues quickly and efficiently and maintained average resolution rate.Collaborate with customers to guide them through troubleshooting steps and solutionsthrough email, phone and chat.- Document all customer interactions, solutions, and escalations in the CRM system.- Assist in training new support team members on company products and procedures.- Consistently meet or exceed performance metrics, including average handling time andcustomer… Show more - Troubleshot customer issues quickly and efficiently and maintained average resolution rate.Collaborate with customers to guide them through troubleshooting steps and solutionsthrough email, phone and chat.- Document all customer interactions, solutions, and escalations in the CRM system.- Assist in training new support team members on company products and procedures.- Consistently meet or exceed performance metrics, including average handling time andcustomer satisfaction ratings- Followed communication "Script" when handling different queries to clarify information, research every issue and provide a solution and/or alternatives for the customers.-Communicated with customers about changes to their orders including any delays or product substitutes.- Won First Place for Best performer award during the month of August & September - Provided assistance to customers registering online renewal or purchase orders through email and telephone.- Processing payments via calls as per customer's request in purchase and/or renewal of the insurance. Show less

Coordinated incoming and outgoing goods using inventory tracking software for billing andpayment purposes.Managed stock room responsibly, including packing and sorting stock, keeping clear recordsand handling heavy items with care.Used knowledge of sales lines and customers' preferences to reach individual and storesales targets.Liaised with suppliers to resolve issues with damaged and faulty stock to support lossprevention strategy.

Provide first-class customer support serving as the primary point of contact for customer inquiries via email, phone, and live chat.Demonstrate in-depth knowledge of the software, effectively troubleshooting and resolving technical and non-technical issues while ensuring quick resolution and customer satisfaction.Maintain an average response time and a minimum resolution time to meet and exceed service level agreements.Collaborate with cross-functional teams, including the product… Show more Provide first-class customer support serving as the primary point of contact for customer inquiries via email, phone, and live chat.Demonstrate in-depth knowledge of the software, effectively troubleshooting and resolving technical and non-technical issues while ensuring quick resolution and customer satisfaction.Maintain an average response time and a minimum resolution time to meet and exceed service level agreements.Collaborate with cross-functional teams, including the product development and quality assurance teams, to address and escalate complex technical issues, contributing to product improvements. Assist with onboarding new customers, providing product demonstrations, and ensuring a smooth transition into the software.Participate in regular training sessions to stay up to date with product enhancements and industry trends, sharing this knowledge with customers. Show less