Naveen Basavaraju Email & Phone Number

Melbourne, Australia

Melbourne, Australia

• Providing telephone and face to face technical support to users for desktop related issues. Act as the initial point of contact for all technical queries and issues for Superpartners. Providing subject matter expertise.
• Mentor Desktop Support Analyst in various Desktop Support functions
• Maintain and research new desktop support tools to reduce effort of support to customers.
• Respond to incidents and requests within SLA
• Develop agreed procedures to ensure standard delivery and constant level of service.
• Maintaining accurate log entries of fault fail/fix with full details on resolution and contact details.

Melbourne, Australia

• My responsibilities include:
• Provided second level support to 3000 - 3500 users throughout Australia to setup, configure, troubleshoot, analyse, and repair computer systems.
• Installing, Configuring, and Administering Windows XP/ Windows 7
• Managing the Windows 7 SOE by injecting monthly WSUS updates into WIM file.
• Rollout of Adobe Flash, Reader and Java updates to keep the environment secure
• Successfully rolled out Lync 2010 to all users by using SMP.

Melbourne, Australia

• Performed the following duties:
• Co-ordination of the Network & IT Help-Desk to resolve internal users issues for Lumo Energy (500 users/30 Servers/6 Sites). Provided support to various departments including Sales, Customer Service, Finance, Payroll.
• Automated the installation of OS and software’s to 500 end-user PCs and Laptops via Symantec Altiris Deployment Solution (v6.9 SP3).
• Support of the Server & Desktop environment via phone & remote desktop technologies (i.e., RDP, Windows Remote Assistance & Symantec PCanywhere) providing 2nd & 3rd level support to Network infrastructure, Servers.
• Adding and maintaining of user accounts, service accounts, security groups & share within Active Directory 2003.
• Supported Microsoft Exchange Server 2003 & 2007, including restore procedure, troubleshooting delivery issues, SPAM issues, Security of the Exchange Server 2003 & 2007 and Outlook Web Access.

Melbourne, Australia

• Performed the following duties:
• Provided technical telephone support to correct software and hardware problems to end users. Processing incoming helpdesk calls in a timely manner via onsite & remote tools [Microsoft Remote Assistance] maintaining.
• Supported Microsoft Windows XP Professional and Windows 7 Operating Systems for business including reimaging and reinstallation of the operating system on Desktops [IBM, Lenovo and Dell] and Laptops [HP, Asus and.
• Setting up Desktops and Phones for the New Starters. Deployed 200 PC’s to business using WDS.
• Have supported Microsoft Office 2003 Professional and Office 2007 Professional on client PC’s.
• Perform daily tasks of account management including creating new user accounts, resetting passwords, account lockouts and VPN username and password resets.

Master'S Degree, Microelectronics

Be, E&C

Education record