Naveen Chandra D Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Bengaluru, Karnataka, India

• To manage a team of 15 professionals (1 Principal Software Engineer, 5 Senior Software Engineers, 2 Software Engineers, 4 Associate Software Engineers, 2 Consultants and 1 Intern) to support Informatica Cloud Hosting.
• Process the incoming customer tickets, redirect them between Hosted Operations team, Product Operations and Product support groups
• Review customer case inflow & align the priorities for each of the… Show more
• Review customer case inflow & align the priorities for each of the engineer
• Closely monitor Quality of Service to customers with agreed SLA’s and ensure customer success & satisfaction using our Products
• Review and respond to customer satisfaction surveys

Bengaluru Area, India

• To manage a team of 15 professionals (1 Principal Software Engineer, 5 Senior Software Engineers, 2 Software Engineers, 4 Associate Software Engineers, 2 Consultants and 1 Intern) to support Informatica Cloud Hosting.
• Process the incoming customer tickets, redirect them between Hosted Operations team, Product Operations and Product support groups
• Review customer case inflow & align the priorities for each of the… Show more
• Review customer case inflow & align the priorities for each of the engineer
• Closely monitor Quality of Service to customers with agreed SLA’s and ensure customer success & satisfaction using our Products
• Review and respond to customer satisfaction surveys

Bengaluru Area, India

• Lead a group of 10 engineers by assigning incoming technical cases and join escalation calls to assist on complex business use cases
• Mentor interns and junior engineers in the team by creating a training plan and enabling them on Informatica products as part of onboarding process.
• Closely work with Lab team to automate in-house replications to reduce time and efforts for engineers.
• Identify the complex areas in the product, create utilities for better troubleshooting of… Show more
• Identify the complex areas in the product, create utilities for better troubleshooting of technical issues and contribute to improving engineer’s productivity
• Coordinate with Quality Assurance and Engineering teams in identifying, reporting and resolving product defects

Bengaluru, Karnataka, India

• Diagnose and resolve technical inquiries related to Master Data Management product
• Manage communications to customers at all levels to maintain positive relationships
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
• Mentor and assist junior engineers to define action… Show more
• Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction

After the acuisition of Siperian by Informatica, Informatica Business solutions - Banglore has offered me with a position of Senior Technical Support Engineer. Current role includes providing services to the customers using the Informatica MDM product.

Was an employee of Globalsoft Solutions and worked for Siperian as Support Engineer. Gained comfortable knowledge on Siperian MDM product which includes Oracle and app server technologies. My role includes helping/supporting the customers and making them comfortable using the Siperian MDM product.

Worked as Consultant for Wentregue(www.wentregue.com) - a Citagus Business. Got trained on a Data Integrator tool(Kettle) of Pentaho BI Suite and involved in an in-house project in developing an Financial Business (FinBI) application as a Data Integrator.

Worked as Software Engineer in 3i Infotech, Chennai. Involved in developing and customizations of the Insurance Product (PREMIA) with different clients.

Joined as a Trainee and got trained in different Oracle Technologies. Later, Involved as a Developer and Technical Consultant for different projects.

B.Tech, Information Technology

Activities and Societies: - Awarded a certificate for standing top 5th position in Code Fight at Inter-college level - Secured many prizes.

I.P.E, Maths

S.S.C