Naveen CπŸš€
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Naveen CπŸš€ Email & Phone Number

Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV at Ninjacart
Location: Bengaluru, Karnataka, India 8 work roles
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Current company
Role
Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV
Location
Bengaluru, Karnataka, India

Who is Naveen CπŸš€? Overview

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Quick answer

Naveen CπŸš€ is listed as Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV at Ninjacart, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Naveen CπŸš€.

Naveen CπŸš€ previously worked as Senior Manager of Customer Experience at Ninjacart and Manager of Customer Experience at Ninjacart.

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Email format at Ninjacart

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Ninjacart

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Profile bio

About Naveen CπŸš€

As an experienced start-up visionary and a certified Lean Six Sigma Black Belt professional, I thrive on the challenge of transforming innovative concepts into thriving businesses. With a passion for entrepreneurial ventures, I've spent over a decade dedicated to crafting success stories from the ground up. My expertise lies in working with startups by: -πŸ‹οΈ Reducing inbound work volume thus decreasing cost and resource optimization.πŸ›ƒ Enhancing Customer Experience across all channels.πŸ€– Implementing chat-bot services to ensure round-the-clock customer assistance.πŸ“’ Introducing multiple communication channels via IVR, WhatsApp, and SMS Voice services.πŸ”¨ Implementing tools and significantly reducing Average Handling Time (AHT).My journey has been defined by the excitement of building companies from scratch, from nurturing initial ideas to scaling operations and achieving sustainable growth. I've honed my skills in strategic planning, team leadership, process improvement, service operations and market analysis, which have been pivotal in crafting several start-up success stories.My commitment to driving growth, fostering innovation, and optimizing processes through Lean Six Sigma methodologies has consistently set me on a path of turning vision into reality.I believe that every challenge is an opportunity, and I'm here to connect with like-minded individuals, share experiences, and explore new avenues for collaboration.I'm eager to connect and collaborate with you if you are a fellow visionary, a budding entrepreneur, or simply share a passion for innovation.

Current workplace

Naveen CπŸš€'s current company

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Ninjacart
Ninjacart
Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV
Website
AeroLeads page
8 roles

Naveen CπŸš€ work experience

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Senior Manager Of Customer Experience

Current

India

Apr 2024 - Present

Manager Of Customer Experience

Bengaluru, Karnataka, India

Apr 2022 - Mar 2024

Assistant Manager Customer Experience

Bangalore Urban, Karnataka, India

Mar 2021 - Mar 2022

Customer Service Team Lead

India

Feb 2016 - Apr 2021

Senior Business Analyst

Aug 2013 - Dec 2015

Transaction Monitoring Evaluator (Tme)

Convergys
Oct 2009 - Aug 2013

Sr. Quality Advisor Specialist In Convergys

Convergys

Bangalore

Oct 2009 - Aug 2013

Team Leader

Janya Converged Solution

Bangalore

  • Delegated work to the team members, allocating targets on productivity and quality, monitoring team performance through timely feedback, thereby, ensuring overall team productivity and quality
  • Conducted Brain storming sessions for process Improvements, setting performance parameters/ deadlines, delegating work, checking delivery standards and giving feedback.
  • Handled team escalations and resolved issues rose by business. Preparing Process documents for the team and ensured that all SLA are met.
  • Assessed training needs and arranged training sessions to keep skill-level of the men up-to-date with global standards and penetration information for knowledge enhancement and performance improvement. Set up a.
  • Conceptualized and implemented measures for streamlining the customer support operations; optimized resource utilization and ensured adherence to service quality standards
Oct 2007 - Jul 2009
Team & coworkers

Colleagues at Ninjacart

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FAQ

Frequently asked questions about Naveen CπŸš€

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What company does Naveen CπŸš€ work for?

Naveen CπŸš€ works for Ninjacart.

What is Naveen CπŸš€'s role at Ninjacart?

Naveen CπŸš€ is listed as Senior Manager of Customer Experience @ Ninjacart | Six Sigma Black Belt | IIMV at Ninjacart.

Where is Naveen CπŸš€ based?

Naveen CπŸš€ is based in Bengaluru, Karnataka, India while working with Ninjacart.

What companies has Naveen CπŸš€ worked for?

Naveen CπŸš€ has worked for Ninjacart, Novopay, Wibmo, Oracle, and Convergys.

Who are Naveen CπŸš€'s colleagues at Ninjacart?

Naveen CπŸš€'s colleagues at Ninjacart include Smeet Agrawal, Sagar Tamoli, Rohit Dinakar, Gaurav Jha, and Abhilash Dvs.

How can I contact Naveen CπŸš€?

You can use AeroLeads to view verified contact signals for Naveen CπŸš€ at Ninjacart, including work email, phone, and LinkedIn data when available.

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