Interface with our clients to better understand their requirements and Business flows.Analyze available information for better business decision-making.Facilitate regular meetings and discussions with the development team and other stakeholders.Apply relevant methodologies (Eg: Agile) and mental modeling (Eg: First principle thinking) as required.

We offered Custom Software Development, Team Augmentation, and Digital Marketing Services to several clients from the United States.

• Responsible for customer onboarding and new user sign-ups• Liaised with Customer Support and the Product Manager to create a unified approach to customer service, project distribution, customer onboarding etc. by implementing new technologies and processess.

• Worked with CTO and Project Manager to create and implemented Standard Operational Procedures for the entire PDLC at WIWO. This measure which was aimed at maximizing Customer Success has been critical in improving team utilization by 15% and also maintaining a 95% customer retention rate.• Led a project to analyze and create a new Enterprise Product at WIWO, which now contributes 15% of Annual sales.• Led a project to create and Define Android and iOS products which now… Show more • Worked with CTO and Project Manager to create and implemented Standard Operational Procedures for the entire PDLC at WIWO. This measure which was aimed at maximizing Customer Success has been critical in improving team utilization by 15% and also maintaining a 95% customer retention rate.• Led a project to analyze and create a new Enterprise Product at WIWO, which now contributes 15% of Annual sales.• Led a project to create and Define Android and iOS products which now contributes 10% of Annual sales.• Led 4 new Product Launches• Key Account Management • Channel Management Show less

Manage operational policies, and procedures to allign with Buiness GoalsManage Pricing of Products and services.Costing, Quoting and Neogitating Technology Projects.

>Partnered with Head of Sales to design a new Pricing Model which increased sales by 32%.>Developed Business planning and Vendor management process, reducing Workload of the Operations team by 30%.