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Naveen Kumar, Mba, Itil®4 Managing Professional Email & Phone Number

Customer Success Manager-III at Rackspace Technology
Location: Gurugram, Haryana, India 7 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Rackspace Technology
Role
Customer Success Manager-III
Location
Gurugram, Haryana, India
Company size
7544 employees

Who is Naveen Kumar, Mba, Itil®4 Managing Professional? Overview

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Quick answer

Naveen Kumar, Mba, Itil®4 Managing Professional is listed as Customer Success Manager-III at Rackspace Technology, a with 7544 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Naveen Kumar, Mba, Itil®4 Managing Professional.

Naveen Kumar, Mba, Itil®4 Managing Professional previously worked as Customer Success Manager-II at Rackspace Technology and Customer Success Manager-I at Rackspace Technology. Naveen Kumar, Mba, Itil®4 Managing Professional holds Master Of Business Administration (Mba), Information Technology, B from Sikkim Manipal University - Distance Education.

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Rackspace Technology

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Profile bio

About Naveen Kumar, Mba, Itil®4 Managing Professional

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Current workplace

Naveen Kumar, Mba, Itil®4 Managing Professional's current company

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Rackspace Technology
Rackspace Technology
Customer Success Manager-III
Gurugram, HR, IN
Website
rackspace.com
Employees
7544
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7 roles

Naveen Kumar, Mba, Itil®4 Managing Professional work experience

A career timeline built from the work history available for this profile.

Customer Success Manager-Iii

Current
Rackspace Technology

Gurugram, Haryana, India

Apr 2022 - Present

Client Technical Support Sr. Specialist - It Service Ops

Dell Technologies

Gurgaon, India

Key Responsibilities: Analyze and resolve IT support related issues for global Dell business users and Dell vendors. Resolve all Incidents, Service Requests & Tasks within SLA targets. Diagnose, prioritize and escalate and follow up on issues where applicable. During crisis conditions, act as problem facilitator to drive cross functional efforts of various teams toward issue resolution. Being 100% compliant to all the procedures and processes. Ensure proper… Show more Key Responsibilities: Analyze and resolve IT support related issues for global Dell business users and Dell vendors. Resolve all Incidents, Service Requests & Tasks within SLA targets. Diagnose, prioritize and escalate and follow up on issues where applicable. During crisis conditions, act as problem facilitator to drive cross functional efforts of various teams toward issue resolution. Being 100% compliant to all the procedures and processes. Ensure proper handoffs of issues during shift change. Contribute ideas to Service stability, performance improvements and process improvements. Train new hires and mentor junior team members. Show less

Nov 2010 - May 2017

Technical Support Analyst

Wipro Bpo

New Delhi Area, India

Key Responsibilities: Solving moderately complex customer issues on any product Providing first & second-level support in the inbound or outbound contact center Prioritizing work based on time and complexity requirements Identifying opportunities for process improvements that contribute to the achievement of business metric goals Solving problems consistently and completely with minimum supervision Partnering with team members to obtain resolutions to complex… Show more Key Responsibilities: Solving moderately complex customer issues on any product Providing first & second-level support in the inbound or outbound contact center Prioritizing work based on time and complexity requirements Identifying opportunities for process improvements that contribute to the achievement of business metric goals Solving problems consistently and completely with minimum supervision Partnering with team members to obtain resolutions to complex technical issues Acquired knowledge and worked on Astro (SAP), ePrint technology provided from HP Show less

Oct 2009 - Nov 2010
Team & coworkers

Colleagues at Rackspace Technology

Other employees you can reach at rackspace.com. View company contacts for 7544 employees →

AK Arisha Kharb Arisha Kharb Colleague at Rackspace TechnologyGurugram, Haryana, India View → TW Todd Williams Todd Williams Colleague at Rackspace TechnologySan Antonio, Texas, United States View → SF Shabistan Fatima Shabistan Fatima Colleague at Rackspace TechnologyGurugram, Haryana, India View → VJ Vikram Jain Vikram Jain Colleague at Rackspace TechnologyBengaluru, Karnataka, India View → BJ Beena Joshi Beena Joshi Colleague at Rackspace TechnologyNainital, Uttarakhand, India View → AS Ayush Sharma Ayush Sharma Colleague at Rackspace TechnologyGurugram, Haryana, India View → LR Lawrence Reyes Lawrence Reyes Colleague at Rackspace TechnologySan Antonio, Texas, United States View → FO Francis Ofungwu Francis Ofungwu Colleague at Rackspace TechnologyLondon, England, United Kingdom View → MP Michael Potter Michael Potter Colleague at Rackspace TechnologyJoshua Tree, California, United States View → RA Raju Arya Raju Arya Colleague at Rackspace TechnologyDelhi, India View →
3 education records

Naveen Kumar, Mba, Itil®4 Managing Professional education

B.A., Arts

Guru Nanak Dev University

Graduation

+2, Higher Secondary

Dav School

Activities and Societies: NCC Navy Non-Medical

FAQ

Frequently asked questions about Naveen Kumar, Mba, Itil®4 Managing Professional

Quick answers generated from the profile data available on this page.

What company does Naveen Kumar, Mba, Itil®4 Managing Professional work for?

Naveen Kumar, Mba, Itil®4 Managing Professional works for Rackspace Technology.

What is Naveen Kumar, Mba, Itil®4 Managing Professional's role at Rackspace Technology?

Naveen Kumar, Mba, Itil®4 Managing Professional is listed as Customer Success Manager-III at Rackspace Technology.

Where is Naveen Kumar, Mba, Itil®4 Managing Professional based?

Naveen Kumar, Mba, Itil®4 Managing Professional is based in Gurugram, Haryana, India while working with Rackspace Technology.

What companies has Naveen Kumar, Mba, Itil®4 Managing Professional worked for?

Naveen Kumar, Mba, Itil®4 Managing Professional has worked for Rackspace Technology, Ntt Data Services, Dell Technologies, and Wipro Bpo.

Who are Naveen Kumar, Mba, Itil®4 Managing Professional's colleagues at Rackspace Technology?

Naveen Kumar, Mba, Itil®4 Managing Professional's colleagues at Rackspace Technology include Arisha Kharb, Todd Williams, Shabistan Fatima, Vikram Jain, and Beena Joshi.

How can I contact Naveen Kumar, Mba, Itil®4 Managing Professional?

You can use AeroLeads to view verified contact signals for Naveen Kumar, Mba, Itil®4 Managing Professional at Rackspace Technology, including work email, phone, and LinkedIn data when available.

What schools did Naveen Kumar, Mba, Itil®4 Managing Professional attend?

Naveen Kumar, Mba, Itil®4 Managing Professional holds Master Of Business Administration (Mba), Information Technology, B from Sikkim Manipal University - Distance Education.

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