Naveen Kumar B S Email & Phone Number

Saint Paul, Mn, Us

San Francisco, California, Us

- Led AMER customers with multimillion dollar Salesforce investments through digital transformation by assessing their capabilities, recommending best practices, and outlining strategic roadmaps on how to evolve people, processes, and technology for Marketing Cloud. - Executed strategic technical audits for multi-org customers in order to identify areas of opportunity, gaps, quick wins, and scalable long term solutions for cross-channel growth.- Led engagements that aligned siloed channel owners, collectively defining business requirements, and configuration of innovative software to improve customer experience and increase sales across touchpoints. - Developed and executed lifecycle marketing strategies in partnership with executive stakeholders and cross-functional teams such as IT, marketing, advertising, analytics, and compliance.- Operating in Solution Architect, Advisory and Consulting role for Transactional and Marketing communications for a Large client to drive Salesforce transformation for teams huge as 100+ members including multiple Stakeholders. Work with C level suite to drive technical and solution solutions helping to solve complex problems. - Accelerated adoption of digital programs across AMER customers through delivery of Journey Workshops, Data Governance Assessments, Business Value Mapping Exercises, Quarterly Business Reviews, and Implementation Success Planning.- Strong people leader leading a team of 8+ on MC engagements and staffing and an advocate of MC best practices in AMER and across other regions in Salesforce. - Authored robust customer enablement program leveraged in over 700+ customer interactions across professional services at Salesforce. - Defined a new process for collaborating with internal product owners and sales teams to gain visibility into attrition risks across AMER customers by analyzing health indicators and growth opportunities

San Francisco, California, Us

San Francisco, California, Us

Individual Contributor within the Salesforce Marketing Cloud team to provide coordination and leadership of enterprise sponsored testing and quality assurance tasks, providing consultation and other support throughout the process of developing and validating Digital Marketing solutions in collaboration with Service consultants. • Executes and leads standardized testing practices throughout the project lifecycle, supervision of offshore and junior QA testing resources, mentoring and enabling project stakeholders to ensure a testable and high quality approach is sustained throughout the delivery lifecycle. In addition, responsible for sponsoring organizational best practices as well as continuously improving Marketing Cloud's validation approach for assigned platforms and products supported by Services consultants. • Work with the customer, projects, and program teams to understand scope, inputs, subscriber audience, program frequency, overall creative approach and subsequently develop an effective and practical testing strategy with the appropriate deliverable. • Oversee and conduct functional and non-functional testing activities associated with the products /platforms under customization and delivery. Facilitate peer reviews of projects and client facing deliverables and processes to ensure optimal quality is attained. • Collaborate with technical counterparts to design and implement data migration, email configuration, product customization and account verification procedures for wide-ranging projects. • Provisioning of Center of Excellence QA & Testing Practice by managing baseline objectives at the account level while ensuring compliance of mandatory procedures and policies.

Dublin 2, Ie

Project Description Accenture Mortgage Cadence, Loan Fulfillment Center is a complete, cloud-based platform that excels at credit union, community bank, and regional bank retail mortgage lending and offers CUSOs and other mortgage technology reseller’s superior capabilities for extending their lending networks. This product helps to create and maintain loan application of the customers in the backend which is mainly used by the loan officers. It is a complex system which has many users with different access level and functionality specific to each loan officer. Team Size: 8Technologies: .Net Framework 4.5, C#, MTM, SQL, Visual Studio 2013, Windows 7.Responsibilities Key contributor in the Software Testing Life Cycle for the project, which includes:● Involved in sprint planning, sprint review, sprint tasking and effort estimation of user stories.● Designed Test scenarios, Test scripts, Test execution and defect management.● Creation, review and execution of test cases for Functional testing, Integration Testing, Smoke Testing and Regression Testing.● Analyze Business Requirements and anticipate risks and dependencies related to them. ● Received appreciation from the Product owner and senior business analyst for the best design and creation of test scenarios and scripts.● Worked on Microsoft Test Manager for preparing and documenting Test cases in TFS.● Responsible of test data creation, negative testing using Boundary value analysis.● Worked on testing production support tickets and Hot Fixes.● Create Status Reports and Productivity Metrics of team for senior management.● Created a presentation on Defect Life cycle Management which can be used to train new joiners as a part of VAJRA framework.● Identify resource requirements and take interviews for openings in my Team.

Dublin 2, Ie

Project Description Drugstore.com, the uncommon drugstore is an online e-commerce site established in the year 1999 now taken over by Walgreens. An amazing assortment of deals of over 20000 products is available in this site. Two major features of Drugstore were implemented – Ship to Store and Auto-Delivery project. The former helps to pick up items from nearest Walgreens store and later helps the customers to place automatic orders in recurring time interval.Team Size: 25Technologies: .Net Framework 4.5, C#, MVC, HTML, JS, JQuery, CSS, Oracle, TFS, Visual Studio 2013, JIRA, HP ALM, Windows 7.Responsibilities Key contributor in the Agile - Software Life Cycle for the project, which includes:● Involved in sprint planning, sprint review, sprint tasking and effort estimation of user stories.● HTML front end design and development with Browser compatibility, Accessibility issue fixes, hands on service layer, writing unit test cases (Microsoft Fakes) to achieve code coverage.● Creation and review of Test scenarios, Test scripts, Use cases, process flow diagram and Test execution for Functional testing, Integration Testing, Smoke Testing and Regression Testing.● Review of code check-ins for better refactoring and ensured the right coding standards are practiced by the team. ● Defect management using JIRA and test management using HP ALM.● Worked on testing and fixing production support tickets and Hot Fixes.● Received client appreciation for creating an innovative Microsoft Windows 8 Mobile application for Drugstore during the client visit at IDC.● Mentored the new members of the team through training and knowledge transfer.● Identify resource requirements and take interviews for openings in my Team.● Have taken session on Agile practices for the team and 10-15 sessions as a part of VAJRA framework on Testing for new joiners.

Dublin 2, Ie

Project Description SE Legacy Consumer IVR is used to provide functionalities like getting billing information and making payments, adding & removing features from their Telephone connection, Suspension/Restoral of service, changing Password and PIN etc to the callers. It serves multiple types of callers such as U-verse, Cingular, Residential and Business. This application works on DTMF inputs.Team Size: 8Technologies: Nortel Peri-Pro, Oracle PL/SQL, UNIX, Shell Scripting, JavaResponsibilities Key contributor in the Software Development Life Cycle for the project, which includes:● Involved in Analysis and planning, creation of high level design, Low level detailed design and Unit Testing. Provided walkthrough on the same to senior architect in the team which was well appreciated.● Involved in discussion with senior architects related to challenges/issues involved in projects. Interacted with SMEs from different teams and application.● Suggested various process improvement technique for the team.● Mentored new members in the team through training and Knowledge transfer and helped them to work independently.● Review of test cases developed by the team members and creation of test data for different scenarios.● Worked with 3rd party clients on the requirement and communicated effectively so that we have the right thing in place before starting the project.● Ensured smooth release by proper timely check-ins and creation of release document with relevant back up plan.● Recognized as SME in Consumer application.● Worked in the Web service development which was in JAVA.

Dublin 2, Ie

Project Description:This project consisted of 3 different IVR application to provide quick and timely resolution to callers. SE Legacy BroadBand IVR is used to provide 24*7 support Residential and Business English and Spanish callers. This application works over both DTMF and Speech recognition. SE Legacy Consumer IVR is used to provide functionalities like getting billing information and making payments, adding & removing features from their Telephone connection, etc to the callers. This application works on DTMF inputs. The Repair IVR provides basic diagnostics and information gathering, in order to minimize service calls, and to reduce agent involvement.Team Size : 8Technologies: Nortel Peri-Pro, Oracle PL/SQL, OSCAR speech recognizer, TAFI, UNIX, Shell Scripting, QTP, QCResponsibilities Key contributor in the Software Testing Life Cycle for the project, which includes:● Involved in Analysis and planning, test data set up, creation of test scenarios, Test scripts for functional, Integration, User acceptance testing.● Analyze business requirements and anticipates risk within them.● Created a tool for the team to track effective time sheet submission using QTP.● Worked in V-model development lifecycle, Web services and Database testing.● Provide resolution and workaround to challenges during STLC phase.● Suggested various process improvement technique for the team and created various documents which would help new joiners in the team to understand the application.● Mentored new members in the team through training and Knowledge transfer and helped them to work independently.● Defect management and Create status report for senior management. ● Independently handled test execution of multiple projects.● Review of test deliverable's developed by the team.● Recognized as SME in Consumer and Broadband application.● Created new asset for test script generation for Broadband IVR using VB script.