Naveen Sajjan Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Led and fostered the establishment and expansion of the support organization.Created comprehensive documentation encompassing run books, incident response protocols, post-mortem reports, and root cause analyses.Formulated Service Level Agreements (SLAs) and devised streamlined processes and procedures.Successfully initiated and propelled process enhancement initiatives.Played a pivotal role in effectively reducing the backlog.Developed troubleshooting protocols and a knowledge base (KB) to enhance issue resolution.Orchestrated the implementation of an alerting system for key infrastructure components such as VMs, pods, and clusters.Established monitoring frameworks for vital infrastructure metrics including CPU and memory utilization.Employed proactive error monitoring tools like Sentry, DataDog, and Embrace.Utilized tools like Logrocket and MDM to manage kiosks and diagnose mobile application issues.Improved the efficiency of resolving technical problems across the entire organization.Streamlined and optimized the workflow of the Quality Assurance (QA) team.Introduced a role-based access methodology to bolster security measures.Enhanced the efficiency of the change management process for greater effectiveness.Conducted weekly meetings with Customer Support Engineers (CSEs).Regularly held communication sessions with customers on a weekly basis to ensure alignment and satisfaction.Achieved a notable enhancement in overall customer satisfaction.Maintained a flawless 100% SLA, a substantial increase from the previous 80%, since the inception of the support organization.Cultivated robust collaboration and demonstrated exceptional leadership within cross-functional teams.

Bengaluru, Karnataka

Vyoma specializes in delivering comprehensive Analytics and IoT solutions. As a forward-thinking service provider, Vyoma offers end-to-end solutions designed to efficiently manage distributed sensor networks within the realm of Industrial IoT.Our core mission is to empower businesses through the strategic utilization of data, enabling them to make informed decisions that directly influence their financial outcomes. By harnessing the power of data, we contribute to both cost savings and revenue generation, providing profound insights that have a tangible impact on the bottom line.At Vyoma, we excel in optimizing and streamlining business processes, all of which can be quantified and reflected in your financial statements. Our innovative approach not only enhances decision-making but also facilitates the seamless alignment of data-driven strategies with your company's overall objectives.

Bengaluru Area, India

Primarily a technology-focused enterprise, our core mission revolves around providing valuable assistance to entrepreneurs by becoming an integral part of their technological framework. Leveraging our expertise, we offer a supportive role in navigating the complexities of tech stacks.Building upon our substantial experience within the Food and Beverages industry, we bring forth a unique advantage for our clients. Our proficiency in this sector empowers us to guide clients in seamlessly integrating technology into their operations, resulting in enhanced efficiency and performance.In addition to our tech-oriented endeavors, we've successfully managed projects that required adept communication and networking skills. These projects encompass a spectrum of activities, including facilitating the sale, acquisition, and investment in companies and startups. Our knack for fostering connections and utilizing effective communication has been instrumental in driving these projects to successful outcomes.

Bengaluru Area, India

I am part of the founding team of a chain of cafes situated in Bangalore. Our focus lies in establishing a unique space that serves as a comfortable middle ground between work and home – a place where individuals can feel truly at ease.In pursuit of this vision, I am dedicated to constructing a cohesive team of individuals who share a common goal. This encompasses a range of activities, from crafting a comprehensive location feasibility report to designing an effective training program. Additionally, I am responsible for developing Standard Operating Procedures (SOPs) to ensure smooth operations, aiding in the recruitment process, and overseeing the entire management process.To bolster our efforts, data takes center stage. We utilize data analysis to glean insights, identify trends, and subsequently make well-informed decisions. This approach allows us to continuously refine our strategies, ensuring that our establishment remains in sync with the needs and preferences of our patrons.

Bangalore

I assumed the role of Team Lead for an internal tool development team, guiding and mentoring team members to enhance their skills and realize their potential. In addition, I undertook the responsibility of Project Manager for a Mortgage company project. I successfully ensured the delivery of all project components with a focus on high quality and timely execution.To further optimize efficiency and resource allocation, I collaborated with a consortium of Project Managers. This collaborative effort aimed to curtail costs and effectively harness the diverse skill sets across various projects, all without disrupting ongoing initiatives.Furthermore, I am proud to be an integral part of a global team supporting a prominent hospitality company. Within this context, I contribute to the Business Intelligence (BI) and analytical team, playing a pivotal role in enhancing the company's insights and decision-making capabilities. My involvement spans across a spectrum of responsibilities, from leadership and mentoring within an internal tool development team to overseeing significant projects and fostering collaborative cost-saving efforts

Bangalore

• I am deeply involved in managing Production, Development, and QA Environments within the realm of Hyperion, all hosted on Oracle servers. My expertise encompasses the entire spectrum, from installation, upgrades, and migrations to proficient administration of Hyperion.Among my responsibilities is the adept handling of high-profile issues and escalations, demonstrating my capacity to navigate and resolve intricate production challenges. I consistently adhere to stringent Service Level Agreements (SLAs), ensuring that operational efficiency remains optimal.A key facet of my role involves seamless collaboration with diverse teams, including Functional Business Process Leads, DBAs, System Administrators, and Development. This collaborative approach facilitates swift issue resolution and ensures that stakeholders remain well-informed through regular and timely communication.Furthermore, I have taken on the role of a duty manager, responsible for overseeing specific shifts. During this time, I showcase leadership skills by effectively leading the team, addressing any challenges that arise, and ensuring smooth operations throughout the designated shift.

An integral member of the Global Matrix team, I collaboratively engage with counterparts and end-users situated in both the US and the UK. Within this context, I serve as the dedicated owner of the Hyperion Support queue for AOL, an endeavour aimed at ensuring optimal operational efficiency.I actively liaise with Business users and System owners, dedicated to upholding maximum uptime for users. This involves providing direct assistance in building financial reports, utilizing HFM, Planning, and Essbase as the data sources.In addition to my technical responsibilities, I have taken on the role of coordinating training for the entire team. As the primary point of contact for this endeavour, I effectively ensure that training efforts are synchronized and streamlined, contributing to the team's overall expertise and skill development.

Engaged in managing both Production and Development environments, I specialize in the effective utilization of Hyperion products such as Essbase, Hyperion Reports, Hyperion Planning, and Hyperion Financial Reports.My role encompasses overseeing processes pertaining to OLAP (Online Analytical Processing) and Multi-Dimensional Databases (MDDB), which are implemented through tools such as Hyperion Essbase, Hyperion Reports, and Hyperion Planning.Additionally, I have conducted training sessions to educate individuals on the installation and administration intricacies of Hyperion Reports, spanning versions from Pre-System 9 to System 9. Furthermore, I have taken on the role of mentoring Analysts on both Hyperion Reports and Hyperion Financial Reports, contributing to their skill enhancement and professional growth.A significant aspect of my responsibilities involves crafting VMWare Images of client environments on Crash systems. These images encompass various iterations of Hyperion Essbase, Reports, and Essbase Administrative Services, reflecting my commitment to replicating real-world scenarios for testing and development purposes.Furthermore, I actively contribute to the improvement of the product by reporting defects and generating enhancement requests, ultimately driving the refinement and evolution of Hyperion products to better serve our users and stakeholders.

In my capacity as a Network Support and Administrator, I've been responsible for maintaining a network supporting over 100 users. This includes a wide array of tasks ranging from daily backups to the meticulous management of user accounts and permissions. Additionally, I've been actively involved in implementing strategies for network virus protection to safeguard our infrastructure.Part of my role revolves around the consistent maintenance and monitoring of crucial servers, including File, Print, Mail, and Web servers. This encompasses routine checks to ensure these servers are functioning optimally.I also played a pivotal role in installing and configuring Cmail, an in-house email application used for seamless communication within the organization. This effort contributed to streamlining inter-office communication.Furthermore, I've been instrumental in setting up, configuring, and maintaining Dialer software. This encompasses multifaceted tasks such as configuring the dialer server to interact with the ISP gateway, overseeing the uploading of leads, and implementing robust backup strategies on an hourly, daily, and weekly basis.My role as a Network Support and Administrator involves diverse responsibilities, ranging from network security to server maintenance and software configuration. This multifaceted approach reflects my commitment to ensuring a secure and efficient network environment that empowers our users to perform effectively.

I have been deeply engaged in a UK-based inbound tech project, serving as a vital contributor to one of the top Internet service providers. In this role, my primary responsibility lies in extending technical support to customers utilizing both narrowband and broadband Internet services.Within this realm, I've been a valued member of the 'ESCALATIONS' team, entrusted with pivotal duties that include:Addressing customers who haven't had their technical queries resolved through previous interactions with agents or advisors.Serving as a mentor for new agents and advisors, offering guidance in both customer service and technical expertise. My aim is to ensure that our interactions result in a higher rate of 'First Time Resolutions,' enhancing customer satisfaction.Overseeing the coordination and management of a group consisting of 3 Level 2 (L2) agents and 3 separate teams, each comprising 20 agents. My responsibilities encompass facilitating training sessions and delivering briefings about the intricacies of the process.Through my involvement in this project, I strive to deliver effective technical assistance while actively contributing to the professional growth of the team members. This role demands a combination of technical acumen, leadership skills, and a dedication to achieving optimal customer satisfaction.

I have been responsible for the systematic accumulation and continuous updating of a comprehensive database. This database aggregates sales data originating from 25 distinct stores located across Bangalore and Mysore.My role extends to data coalition and the adept management of a master database. This includes various tasks such as data consolidation, ensuring data integrity, and performing routine maintenance to keep the database optimized and functional.A significant aspect of my responsibilities involves overseeing stock management across all 25 outlets through remote management. This entails monitoring and optimizing stock levels, ensuring seamless replenishment, and facilitating efficient inventory control.Moreover, I have been actively engaged in leveraging the database for market analysis. This analysis allows us to glean insights from the stock database, ultimately aiding in the enhancement of overall sales performance. By identifying trends, preferences, and areas for improvement, this data-driven approach contributes to making informed business decisions aimed at boosting sales and optimizing operations.

Diploma, Computer Science

Education record