- Developed features that significantly boosted customer retention and drove substantial net new bookings.- Coordinate the integration of two products to dramatically enhance cross-selling and up-selling opportunities.- Collaborated with product and engineering teams to devise and execute development and go-to- market strategies.- Crafted and maintained a product roadmap for the Dhaka team, ensuring alignment with the global organization.- Partnered with product teams to establish and analyze feature success metrics, driving informed decision-making.- Implement agile practices within the Dhaka engineering team to foster efficiency and adaptability.

- Improving the revenue collection to over 95% from around 40% for the food delivery business.- Product Launch in two new geographic locations (Chittagong and Nepal).- Managing Fintech verticals (Pathao Pay and Pay Later) Scope out new business and alternate revenue channels.- Helped create a credit scoring model that helped to keep default rates to lower double digits (~11%).- Conduct data-driven analysis for feature impact, collaborate with teams to define features and market strategies, manage product development sprints.

- Implementation and improvements of the search engine within the platform. - Implemented automated revenue collections system and remodeled the business process.

- Experience working with financial regulators of the country and develop a product that is eligible for a financial service license.- Managed project timelines and resources, resulting in the completion of the MVP within the specified timeframe and budget.- Drive effective feature development , conceptualisation, analysis and document business requirements.

Fintech Department and Telecommunications Department.- Extensively collaborated with European telco clients to develop their internal marketing tool and train employees.- Collaborated with cross-functional teams across EU and Bhutan to achieve unified project goals and deliverables.- Utilized agile methodologies to effectively manage the software development process, fostering adaptability and efficiency.- Conducted business analysis and managed clients for the Head office in Switzerland and other EU clients.

Pathao Food- Extensive experience building product and scaling it from 0 to 300k customer within a year.- Implemented agile methodologies along with training and implementation of JIRA across multiple teams from ground up.- Managed and launched complaint resolution internal tool, for customer support team that increased resolution by 70%.- Implemented event tracking and analytics in the customer facing app.- Set up training modules for employees for internal tools.

Worked with the leadership development team to land Bizmaestros 2016