Navin Bala Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• I drive strategic product ownership across Southeast Asia's largest integrated car e-commerce platform, spanning Malaysia, Indonesia, Thailand, The Philippines, and Singapore.My mission as a Product Owner is clear: to.
• Successfully led the CRM system migration, delivering 15% cost savings annually and enhanced CS/CX team productivity via vendor change and license consolidation.
• Investigated and resolved delays in frequently accessed CMS functions, saving each CS agent up to 8 man-days annually.
• Contributed to the development of the Unified ID on the consumer website, which enabled users to log in via OTP sent to their phone numbers, eliminating the need for usernames and passwords.
• Pioneered Malaysia's first vehicle self-inspection prototype.
• Streamlined development and consistency across all websites and apps by managing the development of the inaugural User Interface Kit.

Petaling Jaya, Selangor, Malaysia

• MYEG builds, operates, and owns the electronic channel to deliver services from various Government agencies to Malaysian citizens and businessesChampioned the operationalization of new business streams, leading and.
• Led a project handling 30,000 claims worth over RM7 million for a Government Organization, rectifying prior mismanagement. Guided a team of 15 to meet all deadlines.
• Managed a significant corporate COVID-19 testing project, coordinating with medical partners and internal teams for seamless execution of 30,000 monthly tests.
• Created a major Facebook branding and acquisition campaign to grow clients' workforce. Through agile testing and optimization, achieved a 3% click-through rate. Show less

Kuala Lumpur, Malaysia

• P&L owner for Prepaid services, contributing over a billion MYR annually. Led a lean team in revenue growth through data-driven strategies. Managed Go-to-Market initiatives (Digital, Traditional, Below the Line) to.
• Initiated, developed, and successfully launched a more expensive flagship product, boosting portfolio… Show more P&L owner for Prepaid services, contributing over a billion MYR annually. Led a lean team in revenue.
• Initiated, developed, and successfully launched a more expensive flagship product, boosting portfolio profitability by 15%, revenue by 8%, and inspiring competitors to follow suit.
• Successfully executed a swift Prepaid service launch, covering product development and Go-to-Market (GTM) within a 2-week timeframe, safeguarding market position and retaining subscribers in the face of fierce.
• Launched a pandemic-era microinsurance offer in partnership with an insurance provider, achieving an 8% increase in Prepaid base retention within just 3 months. Show less

Kuala Lumpur, Malaysia

• Responsible for the P&L of the foreign worker Prepaid segment which contributes to 20% of total revenue. Leading a team of marketers to formulate and implement business and marketing initiatives for the segment..
• Led the development of Digi’s first data plan that was focused on Foreign Workers which contributed to a 40% growth in paid… Show more Responsible for the P&L of the foreign worker Prepaid segment which contributes to.
• Led the development of Digi’s first data plan that was focused on Foreign Workers which contributed to a 40% growth in paid data revenue amongst the segment.
• Successfully led the development and GTM of 2 Sim packs that grew monthly subscribers by 10%.
• Promoted to the role of Principal on the back of growing revenue by 5% in the past 2 years. Show less

• Led a dynamic team to initiate, launch and manage Malaysia’s first Free Satellite TV (NJOI) and first Prepaid Satellite TV (NJOI Prepaid).𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
• Silver medal in Innovation in Sales at the Stevie Awards for Sales & Customer Service in Las Vegas.
• Successfully launched NJOI Prepaid a month ahead of schedule and met stretched targets.

Recognized as the perfect fit to assist the Head of Segment Revenue and entrusted with the responsibility of managing the migrant segment which contributes 20% of total revenue. My ability to analyze and understand consumer behaviors and requirements assists me in formulating holistic offerings which are specific and relevant to our subscribersI supervise.

Recognized as the perfect fit to assist the Sales Director for Strategic Accounts and was hired by the CEO. Entrusted with the task of penetrating into Government Departments and Government Linked Companies for the first time in Basis Bay’s Sdn. Bhd.’s 11 year history

Putra Jaya, Malaysia

Recognized as the perfect fit to assist the Implementation Manager and was hired by the Project Director as a consultant to the National Registration Department (NRD) on its creation and implementation of its new system (IJPN) which will be used at all its 220 branches nationwide. Collaborated with a workforce of 20 and assisted the Implementation Manager.

Cyberjaya

Appointed as an Approver to verify transactions performed by Data Entry Executives