Navin Kumar Email & Phone Number

Greater Kuala Lumpur

The Business Process Specialist is responsible for overseeing the operations related to Grab Support Financial and Grab Support Merchant services in both Malaysia and Singapore. Key Responsibilities: Process Analysis and Improvement: Analyze existing business processes related to Grab Support Financial and Merchant services. Identify areas for improvement and implement process enhancements to increase efficiency and effectiveness. Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and guidelines. Operational Oversight: Monitor day-to-day operations of Grab Support Financial and Merchant services to ensure smooth functioning. Coordinate with support teams to resolve escalated issues and ensure timely resolution. Track key performance indicators (KPIs) and prepare regular reports on operational performance. Stakeholder Collaboration: Collaborate with internal stakeholders, including customer support, finance, merchant operations, and IT teams, to align processes and resolve issues. Work with external partners and vendors to ensure seamless service delivery and support. Training and Development: Provide training and support to team members on new processes, tools, and best practices. Develop training materials and conduct workshops to enhance team capabilities. Quality Assurance: Implement quality control measures to ensure high standards of service delivery. Conduct regular audits and assessments to identify and address process gaps and inefficiencies. Project Management: Lead and manage process improvement projects from inception to completion. Develop project plans, set milestones, and ensure timely delivery of project outcomes. Customer Experience Enhancement: Gather and analyze customer feedback to identify pain points and areas for improvement. Implement initiatives to enhance the overall customer experience and satisfaction.

Federal Territory Of Kuala Lumpur, Malaysia

Business process specialist for Grab Support Financial SGThe Business Process Specialist is responsible for overseeing the operations related to Grab Support Financial services in Singapore. Key Responsibilities: Process Analysis and Improvement: Analyze existing business processes related to Grab Support Financial services. Identify areas for improvement and implement process enhancements to increase efficiency and effectiveness. Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and guidelines. Operational Oversight: Monitor day-to-day operations of Grab Support Financial services to ensure smooth functioning. Coordinate with support teams to resolve escalated issues and ensure timely resolution. Track key performance indicators (KPIs) and prepare regular reports on operational performance. Stakeholder Collaboration: Collaborate with internal stakeholders, including customer support, finance, and IT teams, to align processes and resolve issues. Work with external partners and vendors to ensure seamless service delivery and support. Training and Development: Provide training and support to team members on new processes, tools, and best practices. Develop training materials and conduct workshops to enhance team capabilities. Quality Assurance: Implement quality control measures to ensure high standards of service delivery. Conduct regular audits and assessments to identify and address process gaps and inefficiencies. Project Management: Lead and manage process improvement projects from inception to completion. Develop project plans, set milestones, and ensure timely delivery of project outcomes. Customer Experience Enhancement: Gather and analyze customer feedback to identify pain points and areas for improvement. Implement initiatives to enhance the overall customer experience and satisfaction.

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Grab is Southeast Asia's largest mobile tech company. We solve critical transportation challenges and make transport freedom a reality for over 620 million people in Southeast Asia. We believe everyone should be able to go anywhere - and trust that they can book a safe ride.

Kuala Lumpur, Kuala Lumpur, Malaysia

Was assigned to be a bartender at their Mediterranean restaurant. Learned about bar par stock, cocktail making and purchasing. Handled day to day tasks including opening and closing of bar and outlet, billing.

Kuala Lumpur, Malaysia

Managed a wide range issues such as detection of fraudulent bookings, booking relocations for overbooked hotels worldwide and booking amendments to name a few. Required multitasking as emails and calls are handled simultaneously

Kuala Lumpur, Malaysia

Assisted mainly with customers from Singapore. Provided assistance to customers with regards to cancellations, inquires and so on. Required multitasking as emails and calls are handled simultaneously.

Lumut, Perak, Malaysia

Required in-depth knowledge on how to handle guest complaints and complicated guests. Tended to guest complaints, complicated and or VIP guests while tending to daily front office operations. Was Based in Pangkor Laut Resort.

Lumut, Perak, Malaysia

Handled the day to day reservations for all F&B outlets on the resort. Help plan wedding proposals. Assisted in most F&B related work and or activities. Was Based in Pangkor Laut Resort.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Was based in Damas Suites & Residences, serviced apartments. Handled day to day operations at the front desk. Took on responsibilities such as night auditing often due to lack of staff. Was part of the opening team.

Lumut, Perak, Malaysia

Second internship as part of diploma course. Worked in the Rooms Division department. Learned a lot about personalized service and expectations in a resort. Was based in Pangkor Laut Resort

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

First internship of diploma course. Covered the basic duties of the kitchen staff, waiter and a restaurant host.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: FootballDecided to study fulltime in 2016 so that it could possibly benefit my career in the future.

Baccalauréat Technologique Hôtellerie, Hospitality Administration/Management

Activities and Societies: Student Council, FutsalLearnt the fundamentals of the four main divisions in the hospitality industry.

Spm

Activities and Societies: SMKBB U-18 Co-Captain of Basketball Team(2008), SMKBB U-15 Co-Captain of Basketball Team (2006), President.